Senior Manager MLC - South East

Davies Group; United Kingdom; Remote; GBP 70,000 - 95,000; Full time

Benefits offered by this job

Davies Innovation Lab

Leadership training programme

Funding for professionalQualifications

Learning opportunities

Job summary

Davies Group is seeking a Senior Manager MLC in the South East region to lead high‑value and complex property claims. The role is field-based and home‑based across the UK, involving management of High Net Worth and Major Loss claims, including subsidence and complex property incidents.

You will guide policyholders through difficult circumstances and provide expert technical advice. Responsibilities include ownership from instruction to settlement, client liaison, investigations, and reporting

Qualifications

• Proven experience handling property claims within a loss adjusting environment.
• Strong knowledge of High Net Worth and domestic property claims.
• Exposure to major loss claims or willingness to develop in this area.
• Progress towards or completion of ACILA or FCILA.

Responsibilities

• Take ownership of high‑value/complex property claims from instruction to settlement.
• Deliver market‑leading customer service aligned to client expectations.
• Conduct investigations, site visits and assessments to determine loss value.
• Produce high‑quality reports and technical recommendations for insurers.
• Maintain regular communication with policyholders, brokers and insurers.
• Work collaboratively with colleagues and suppliers to achieve outcomes.
• Identify opportunities to utilise Davies Group services for clients.

Skills

Loss adjusting expertise

Property claims

High Net Worth

Major loss experience

ACILA FCILA

Education

ACILA/FCILA qualification

Job description

Senior Manager MLC - South East

Department: Claims Management

Employment Type: Permanent - Full Time

Location: Home United Kingdom

Reporting To: James Miller

Description

Location: Field-based

Salary: Competitive + Benefits

Handle Exceptional Claims. Deliver Outstanding Outcomes.

Are you an experienced Property Loss Adjuster looking to take on some of the most complex and high-value claims in the market?

We're looking for a talented and customer-focused Senior Loss Adjuster to join our specialist team, managing a diverse portfolio of High Net Worth, Major Loss and complex property claims, including subsidence and escape of oil incidents. This is a fantastic opportunity to work with prestigious clients, high-value properties and challenging losses that will test and develop your technical expertise.

You’ll play a pivotal role in guiding policyholders through difficult circumstances, delivering exceptional service while providing expert technical advice to clients, brokers and insurers.

What will your day look like:

As a Senior Loss Adjuster, you’ll take ownership of claims from instruction through to settlement, ensuring every case is managed proactively, accurately and professionally.

Key responsibilities include:

• Managing a portfolio of High Net Worth, Major Loss and complex property claims.
• Delivering market-leading customer service aligned to demanding client expectations.
• Conducting investigations, site visits and assessments to determine cause, extent and value of losses.
• Producing high-quality reports and technical recommendations for insurers and clients.
• Maintaining regular communication with policyholders, brokers, insurers and other stakeholders throughout the claims journey.
• Ensuring all claims are progressed efficiently and in line with service level agreements and performance targets.
• Building strong relationships with clients and brokers to support long-term partnerships and business growth.
• Working collaboratively with colleagues and specialist suppliers to achieve the best possible outcomes.
• Identifying opportunities to utilise wider Davies Group services for the benefit of customers and clients.
• Participating in a one week in three out-of-hours on-call rota for a key client account.

Knowledge and Abilities:

We’re keen to hear from individuals who combine strong technical adjusting expertise with exceptional relationship management skills.

You’ll ideally have:

• Proven experience handling property claims within a loss adjusting environment.
• Strong knowledge of High Net Worth and domestic property claims.
• Previous exposure to major loss claims, or a desire to develop within this area.
• Progress towards, or completion of, ACILA, FCILA or an equivalent professional qualification.
• Excellent written and verbal communication skills.
• The ability to manage multiple priorities in a fast-paced, changing environment.
• Outstanding customer handling and stakeholder management skills.
• A proactive, resilient and solutions-focused approach.
• Strong attention to detail and commitment to technical accuracy.
• A full UK driving licence.

Benefits

Career & Purpose

• Davies Innovation Lab
• Leadership training programme
• Funding for professional qualifications
• Thrive at Davies; learning opportunities

Environmental & Social

• The Davies Foundation
• Local charity funding
• Pennies To Heaven
• Employee Resource Groups
• Employee volunteering programme

Financial Health

• Pension, 5% employee and 5% employer contribution
• My Choices at Davies provides; High Street discounts and Financial wellbeing hub
• Life assurance: x4
• Refer a Friend
• Cycle to Work Scheme
• Lease car salary sacrifice
• Davies Incentive Plan
• Enhanced maternity, paternity and adoption pay

Mental, Physical & Emotional Wellbeing

• Wellbeing centre; move, munch, money & mind focus
• Discounts with 100's of UK retailers
• EAP; 24/7 confidential helpline
• 25 days holiday, increases to 26 days after 5 years and 27 after 10 years
• Flexible working
• Dress for your day
• Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage
• Flexible benefits include; holiday purchase plan and a opportunity to purchase heath cash plan and BUPA dental plan