Property Loss Adjuster Liverpool

Davies; Hanley; On-site; GBP 40,000 - 56,000; Full time

Benefits offered by this job

Pension scheme

Enhanced parental leave

Cycle to Work

Wellbeing centre

Incentive plan

Dress for your day

Holiday purchase plan

Job summary

Davies seeks an experienced Property Loss Adjuster for our Client Management team in Liverpool. You’ll manage a varied caseload of domestic and commercial claims from start to finish, delivering proactive and high-quality service to policyholders and stakeholders.

You will handle claims of varying complexity, support invoices and SLA targets, and contribute to accurate management information while operating in a fast-paced, remote-enabled Davies team.

Qualifications

• Strong background in domestic and commercial property loss claims.
• Qualified or working towards professional diplomas in loss adjusting.
• GCSEs include Maths and English (A-C) or equivalent.

Responsibilities

• Own claims from start to finish with proactive file management.
• Process invoices and approve estimates within SLA timelines.
• Update policyholders and clients regularly on each touchpoint.
• Maintain accurate data in the claims platform and MI spreadsheets.
• Identify potential fraud and refer cases per SLAs.
• Ensure policy interpretation and reporting meet audit standards.

Skills

Property Loss Adjuster

Attention to detail

Analytical ability

Communication skills

Workload management

Time management

Education

Diploma level qualifications

GCSEs A-C (Math & English)

Job description

Property Loss Adjuster Liverpool

Department: Client Management

Employment Type: Permanent - Full Time

Location: Liverpool

Description

Are you an experienced Property Loss Adjuster looking for a role where no two days are the same?

We’re looking for an experienced Property Loss Adjuster to join our team, managing a varied caseload of Domestic and Commercial property claims across a range of values and complexities. You’ll take ownership of claims from start to finish, working closely with policyholders, clients and other stakeholders to deliver a proactive and high-quality service.

If you’re confident managing your own workload, enjoy the variety that comes with loss adjusting, and thrive in a fast-paced environment, this could be a great next step.

As our next Property Loss Adjuster, you’ll handle a range of claims of varying complexity and value; and you’ll enjoy working to a broad and busy caseload. You will also be motivated by every day being different. So, you’ll need to come to us with a strong background in both Domestic and Commercial claims, and the appetite to operate in a remote team within a fast-paced and continually evolving environment.

What will your day look like:

Work to achieve agreed activity levels with the intention of continuously reducing WIP throughout the year.

Process all invoices and approve estimates within 3 working days of receipt/agreement.

Take responsibility for issuing interim fees during the claim life cycle as highlighted centrally.

Ensure policy holders, stake holders and clients are regularly updated, on every touch of the file or at least every 10 days.

• Full completion of all prepared site notes templates and associated documentation within set SLA’s
• Ensure that the data contained in the claims platform is accurate at all times.
• Assist in maintaining accurate management information by completing spreadsheets as necessary.
• Reduce elapsed timescales by providing and fostering a proactive approach to file management.
• Identify cases of possible fraud and recoveries and refer as appropriate within set SLAs.
• Work to ensure correct policy interpretation and validation.
• Prepare, check and approve where appropriate, reports for clients in accordance with agreed SLA’s and formats
• Ensure files are always up to audit standards.
• In conjunction with designated colleagues pro-actively update customers and clients where necessary in accordance with agreed client SLA’s
• Take responsibility for following agreed/documented procedures when dealing with problems and complaints.
• Build good working relationships with clients and staff, internal and external to the Davies Group

Knowledge and Abilities:

• High level of Property Loss Adjuster experience
• Already hold or working towards recognized professional qualifications at a diploma level
• Accuracy, attention to detail and an analytical approach
• Strong verbal and written communication
• Demonstrable experience of organizing and managing own workload is essential
• Ability to work in a fast paced and changing environment where flexibility is required to accommodate peaks and troughs in workload.
• Excellent time management to be able to work to short/changing deadlines.
• 5 Grade A-C’s GCSE’s or equivalent including Math’s and English
• Being prepared to work nationally on occasion with overnight stays.
• Being prepared to work on standby on a Rota and during busy times at weekends and public bank holidays

Benefits

Career & Purpose

• Davies Innovation Lab
• Leadership training programme
• Funding for professional qualifications
• Thrive at Davies; learning opportunities

Environmental & Social

• The Davies Foundation
• Local charity funding
• Pennies To Heaven
• Employee Resource Groups
• Employee volunteering programme

Financial Health

• Pension, 5% employee and 5% employer contribution
• My Choices at Davies provides; High Street discounts and Financial wellbeing hub
• Life assurance: x4
• Refer a Friend
• Cycle to Work Scheme
• Lease car salary sacrifice
• Davies Incentive Plan
• Enhanced maternity, paternity and adoption pay

Mental, Physical & Emotional Wellbeing

• Wellbeing centre; move, munch, money & mind focus
• Discounts with 100's of UK retailers
• EAP; 24/7 confidential helpline
• 25 days holiday, increases to 26 days after 5 years and 27 after 10 years
• Flexible working
• Dress for your day
• Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage
• Flexible benefits include; holiday purchase plan and a opportunity to purchase heath cash plan and BUPA dental plan