Property Loss Adjuster Midlands

Davies; West Midlands; On-site; GBP 32,000 - 52,000; Full time

Benefits offered by this job

Davies Innovation Lab

Leadership training programme

Funding for professionalQualifications

Pension: 5% employee + 5% employer

Life assurance: 4x salary

Cycle to Work Scheme

Flexible working

Job summary

Davies is seeking an experienced Property Loss Adjuster for a remote, nationwide role in the Midlands. You will manage domestic and commercial claims end-to-end, with a focus on accuracy, timely updates, and proactive file management.

You will work within a busy Claims Management team, handling varying caseloads, while complying with SLAs and ensuring audit-ready files. A diploma-level qualification and strong communication skills are essential.

Qualifications

• High level of Property Loss Adjuster experience.
• Diploma level professional qualifications.
• Accuracy, attention to detail and an analytical approach.
• Strong verbal and written communication.
• Ability to manage own workload in a fast-paced environment with peaks and troughs.
• Excellent time management to meet changing deadlines.
• 5 GCSEs A-C including Maths and English.
• Willingness to travel nationally with overnight stays.
• Prepare to work standby on rota and during busy times.

Responsibilities

• Manage a varied caseload of domestic and commercial property claims.
• Process invoices and approve estimates within 3 working days.
• Issue interim fees during the claim life cycle.
• Keep policy holders, clients and stakeholders updated at every touchpoint.
• Complete site notes templates and documentation within SLA.
• Ensure data accuracy in the claims platform at all times.
• Maintain management information with spreadsheets as needed.
• Proactively reduce elapsed timescales through proactive file management.
• Identify possible fraud and refer within SLAs.
• Ensure correct policy interpretation and validation.
• Prepare and approve client reports as required.
• Build strong relationships with Davies Group clients and staff.

Skills

Property loss adjuster experience

Communication skills

Attention to detail

Time management

Workload management

Flexibility

Standby/on-call

Education

Diploma level professional qualifications

Job description

Property Loss Adjuster Midlands

Department: Claims Management

Employment Type: Permanent - Full Time

Location: Home United Kingdom

Description

Are you an experienced Property Loss Adjuster looking for a role where no two days are the same?

We’re looking for an experienced Property Loss Adjuster to join our team, managing a varied caseload of Domestic and Commercial property claims across a range of values and complexities. You’ll take ownership of claims from start to finish, working closely with policyholders, clients and other stakeholders to deliver a proactive and high-quality service.

If you’re confident managing your own workload, enjoy the variety that comes with loss adjusting, and thrive in a fast-paced environment, this could be a great next step.

As our next Property Loss Adjuster, you’ll handle a range of claims of varying complexity and value; and you’ll enjoy working to a broad and busy caseload. You will also be motivated by every day being different. So, you’ll need to come to us with a strong background in both Domestic and Commercial claims, and the appetite to operate in a remote team within a fast-paced and continually evolving environment.

What will your day look like:

• Work to achieve agreed activity levels with the intention of continuously reducing WIP throughout the year.
• Process all invoices and approve estimates within 3 working days of receipt/agreement.
• Take responsibility for issuing interim fees during the claim life cycle as highlighted centrally.
• Ensure policy holders, stake holders and clients are regularly updated, on every touch of the file or at least every 10 days.
• Full completion of all prepared site notes templates and associated documentation within set SLA’s
• Ensure that the data contained in the claims platform is accurate at all times.
• Assist in maintaining accurate management information by completing spreadsheets as necessary.
• Reduce elapsed timescales by providing and fostering a proactive approach to file management.
• Identify cases of possible fraud and recoveries and refer as appropriate within set SLAs.
• Work to ensure correct policy interpretation and validation.
• Prepare, check and approve where appropriate, reports for clients in accordance with agreed SLA’s and formats.
• Ensure files are always up to audit standards.
• In conjunction with designated colleagues pro-actively update customers and clients where necessary in accordance with agreed client SLA’s
• Take responsibility for following agreed/documented procedures when dealing with problems and complaints.
• Build good working relationships with clients and staff, internal and external to the Davies Group

Knowledge and Abilities:

• High level of Property Loss Adjuster experience
• Already hold or working towards recognized professional qualifications at a diploma level
• Accuracy, attention to detail and an analytical approach
• Strong verbal and written communication
• Demonstrable experience of organizing and managing own workload is essential
• Ability to work in a fast paced and changing environment where flexibility is required to accommodate peaks and troughs in workload.
• Excellent time management to be able to work to short/changing deadlines.
• 5 Grade A-C’s GCSE’s or equivalent including Math’s and English
• Being prepared to work nationally on occasion with overnight stays.
• Being prepared to work on standby on a Rota and during busy times at weekends and public bank holidays

Benefits

Career & Purpose

• Davies Innovation Lab
• Leadership training programme
• Funding for professional qualifications
• Thrive at Davies; learning opportunities

Environmental & Social

• The Davies Foundation
• Local charity funding
• Pennies To Heaven
• Employee Resource Groups
• Employee volunteering programme

Financial Health

• Pension, 5% employee and 5% employer contribution
• My Choices at Davies provides; High Street discounts and Financial wellbeing hub
• Life assurance: x4
• Refer a Friend
• Cycle to Work Scheme
• Lease car salary sacrifice
• Davies Incentive Plan
• Enhanced maternity, paternity and adoption pay

Mental, Physical & Emotional Wellbeing

• Wellbeing centre; move, munch, money & mind focus
• Discounts with 100's of UK retailers
• EAP; 24/7 confidential helpline
• 25 days holiday, increases to 26 days after 5 years and 27 after 10 years
• Flexible working
• Dress for your day
• Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage
• Flexible benefits include; holiday purchase plan and a opportunity to purchase heath cash plan and BUPA dental plan