Senior Luxury Spa Operations & Growth Leader

Soho House & Co.; Oxford; On-site; GBP 90,000 - 120,000; Full time

Benefits offered by this job

Weekly pay

Clothing allowance

House Membership

50% off food & drink

Staff room rate

Private health and dental care

Life assurance

Birthday day off

Staff discounts up to 50%

Charity days paid (2)

Free counselling sessions

Cookhouse & House Tonic trainings

Continuous training

Team events

Job summary

Soho House & Co. in Oxford is seeking a senior spa leader to oversee all aspects of spa operations, member experience, and financial results. You will lead a talented team of therapists, receptionists, and spa leaders, delivering a luxury guest journey.

This role requires a commercially minded, hands-on leader with a track record in luxury hospitality or wellness, strong budgeting and forecasting, and a passion for developing teams and exceptional service.

Qualifications

• Experience leading a luxury spa, wellness, hospitality, retail, or customer-focused operation.
• Proven track record of managing large teams and delivering commercial results.
• Strong financial and operational management experience, including budgets, forecasting, and KPI ownership.
• Exceptional leadership and communication skills with the ability to motivate and develop teams.
• Hands-on leader who enjoys being visible within the operation and leading from the front.

Responsibilities

• Lead and inspire a high-performing spa team, creating a culture of excellence, accountability, and exceptional service.
• Drive the overall commercial performance of the spa, delivering revenue, profitability, and retail sales targets.
• Maximise treatment room utilisation, therapist productivity, and member engagement across all wellness offerings.
• Oversee the day-to-day operation of the spa, ensuring a seamless and luxury experience for every member and guest.
• Manage departmental budgets, forecasts, and KPIs, using data and insights to drive business decisions.
• Develop and coach team members through regular performance conversations, training, and succession planning.
• Collaborate with Membership, Events, Marketing, and operational teams to create engaging wellness experiences and initiatives.
• Champion retail performance through effective merchandising, product knowledge, and team development.
• Continuously review and improve operational processes, ensuring consistency, efficiency, and alignment with Soho House standards.
• Act as the senior point of contact for member feedback, ensuring concerns are resolved professionally while identifying opportunities to enhance the overall experience.

Skills

Leadership

Team management

Revenue growth

Customer experience

Forecasting

Budgeting

KPI ownership

Job description

Soho House & Co. in Oxford is seeking a senior spa leader to oversee all aspects of spa operations, member experience, and financial results. You will lead a talented team of therapists, receptionists, and spa leaders, delivering a luxury guest journey.

This role requires a commercially minded, hands-on leader with a track record in luxury hospitality or wellness, strong budgeting and forecasting, and a passion for developing teams and exceptional service.