Lux Spa Supervisor | Lead Therapists, Luxury Perks

Soho House via Caterer.com; Greater London; Vor Ort; GBP 35.000 - 48.000; Vollzeit

Benefits dieser Stelle

Weekly Pay

Team meal on shift

Clothing Allowance

Every House Membership

50% off Food & Drink

Staff Room Rate; Any Bedroom, AnyHouse

Private Health and Dental Care

Life Assurance

Birthday day off

Staff discounts on Cowshed & Soho Home

Paid charity days with Soho Impact

Counselling Sessions

Training & development

Zusammenfassung

Soho House in London is seeking a Spa Supervisor to oversee daily spa and wellness operations, ensuring exceptional guest service, smooth team coordination, and the highest standards of cleanliness and professionalism.

You will help lead the spa team, deliver massage, facials, and body treatments, manage bookings and rotas, supervise compliance with health and safety, and support recruitment and training to maintain a calm, luxurious environment for members and guests.

Qualifikationen

• Minimum 2-3 years' experience in a therapist or spa supervisory role.
• Recognised spa, massage, or beauty therapy qualification (e.g., NVQ, ITEC, CIDESCO)
• Experience working in a luxury spa, hotel, or private members club setting

Aufgaben

• Supervise and support daily operations of the spa and wellness areas, ensuring efficiency, cleanliness, and member satisfaction
• Lead the spa team in delivering high-quality services including massage, facials, and body treatments, adhering to brand and treatment protocols
• Support recruitment, onboarding, and continuous training of therapists and spa attendants
• Monitor and ensure compliance with all health & safety, hygiene, and licensing standards
• Maintain spa ambience and standards across treatment rooms, relaxation areas, and changing facilities
• Assist the Spa Manager with stock control, supplier liaison, and inventory management
• Help manage guest bookings, treatment schedules, and coordination with reception
• Respond professionally to member and guest feedback or concerns
• Create efficient staff rotas, manage labour costs, and reduce unnecessary overtime to maintain operational excellence.
• Uphold and enforce standards of appearance, compliance, safety, and professionalism across the team.

Kenntnisse

Spa supervision

Leadership

Guest service

Team coordination

Staff scheduling

Ausbildung

NVQ / ITEC / CIDESCO or equivalent

Jobbeschreibung

Soho House in London is seeking a Spa Supervisor to oversee daily spa and wellness operations, ensuring exceptional guest service, smooth team coordination, and the highest standards of cleanliness and professionalism.

You will help lead the spa team, deliver massage, facials, and body treatments, manage bookings and rotas, supervise compliance with health and safety, and support recruitment and training to maintain a calm, luxurious environment for members and guests.