Senior Luxury Client Advisor – RTW Fashion

Fendi Italia Srl; Manchester; Hybrid; GBP 25,000 - 38,000; Full time

Job summary

FENDI Manchester is seeking a Senior or Client Advisor to deliver an extraordinary and luxurious client experience. You will engage in upselling across categories, monitor sales performance with leadership, and provide feedback on new products.

The role focuses on strengthening client relationships, CRM-driven campaigns, and maintaining store standards. Strong English, luxury fashion knowledge, and teamwork are essential.

Qualifications

• 5+ years in retail fashion, luxury sales preferred.
• Experience in Ladies RTW category essential.
• Fluent English; other languages a plus.

Responsibilities

• Engage in upselling, cross selling and multiple selling across product categories.
• Monitor personal sales and achieve KPI targets with store leadership guidance.
• Provide customer feedback on products, including new launches.

Skills

Luxury retail selling

Upselling

Customer service

Fluent English

CRM tools

Stock management

Visual merchandising

Education

Bachelor's Degree or equivalent

Tools

CRM systems

Retail management system

Job description

FENDI Manchester is seeking a Senior or Client Advisor to deliver an extraordinary and luxurious client experience. You will engage in upselling across categories, monitor sales performance with leadership, and provide feedback on new products.

The role focuses on strengthening client relationships, CRM-driven campaigns, and maintaining store standards. Strong English, luxury fashion knowledge, and teamwork are essential.