Senior or Client Advisor LRTW [FENDI Manchester]

Fendi Italia Srl; Manchester; Hybrid; GBP 25,000 - 38,000; Full time

Job summary

FENDI Manchester is seeking a Senior or Client Advisor to deliver an extraordinary and luxurious client experience. You will engage in upselling across categories, monitor sales performance with leadership, and provide feedback on new products.

The role focuses on strengthening client relationships, CRM-driven campaigns, and maintaining store standards. Strong English, luxury fashion knowledge, and teamwork are essential.

Qualifications

• 5+ years in retail fashion, luxury sales preferred.
• Experience in Ladies RTW category essential.
• Fluent English; other languages a plus.

Responsibilities

• Engage in upselling, cross selling and multiple selling across product categories.
• Monitor personal sales and achieve KPI targets with store leadership guidance.
• Provide customer feedback on products, including new launches.

Skills

Luxury retail selling

Upselling

Customer service

Fluent English

CRM tools

Stock management

Visual merchandising

Education

Bachelor's Degree or equivalent

Tools

CRM systems

Retail management system

Job description

Senior or Client Advisor LRTW [FENDI Manchester]

Reference:

FEND04648

Job title:

Senior or Client Advisor LRTW [FENDI Manchester]

As a FENDI Ambassador you are expected to provide an extraordinary and luxurious experience to the clients.

MAIN ROLE & RESPONSIBILITIES

• Engage in upselling, cross selling and multiple selling for all product categories;
• Monitor individual sales and achieve performance target and KPI by Department Manager / Store Manager;
• Provide customer feedback on products, especially newly launched products.

Client Management

• Strengthen customer relations, and nurture loyal FENDI customer base also implementing appropriate CRM tools and master the usage of the Company CRM tools provided;
• Implement CRM Campaigns and set-up One On One appointments in line with target and guidelines set;
• Manage customer service quality, to meet customer expectations by offering professional and individual human touch with the customer.

Store Operations

• Perform store duties as assigned by team leaders and management;
• Be able to correctly operate the Company Sales Management system, in all areas relating to stock transfer, payment, stock inquiry and customer database input.
  

Stock Management

• Maintain inventory accuracy by properly receive, display and store merchandise according to company guidelines (if shop without a backroom stock assistance);
• Support during Store stock take and cycle-counts.
  

Store Maintenance

• Maintain proper visual merchandising according to company guidelines;
  Maintain a safe and clean store environment and implement daily housekeeping duties;
• You may also be required to carry out any other duties within your capacity, which the Company may reasonably require.

Profile:

• Minimum of 5 years’ experience in the Retail Fashion industry, with at least 2 years in luxury sales. Experience in the Ladies' ready-to-wear (RTW) category is essential. Strong professional expertise in this category, a passion for outfit creation, and excellent styling skills are advantageous;
• Bachelor’s Degree or equivalent is preferred;
• Manages his/ her image standards on a high level;
• Strong selling and communication skills are necessary;
• Excellent relationships skills, self-reliant, friendly and patient;
• Organization, professionalism, self-confidence;
• Computer skills and Retail management system knowledge;
• Goal oriented approach, multitasking;
• Strong knowledge and/or interest for fashion/luxury industry;
• Fluent English, knowledge of other languages is a plus.