Senior Luxury Client Advisor - VIP Customer Experience

Fendi Italia Srl; Greater London; Hybrid; GBP 38,000 - 52,000; Full time

Job summary

FENDI London Harrods is seeking a Senior or Client Advisor LRTW to deliver an extraordinary luxury client experience. You will engage in upselling, manage CRM campaigns, and uphold premium service standards across all product categories.

Responsibilities include monitoring sales KPIs, maintaining stock accuracy and assisting with store operations while building lasting client relationships through personalized service.

Qualifications

• Minimum 5 years’ experience in Retail Fashion with at least 2 in Luxury Sale.
• Bachelor’s Degree or equivalent preferred.
• Fluent English; knowledge of other languages is a plus.

Responsibilities

• Engage in upselling, cross selling for all product categories and meet KPI targets.
• Monitor sales performance and report to Store Management.
• Provide feedback on products, especially new launches.

Skills

Sales

Upselling

CRM

Customer service

Retail luxury

Education

Bachelor’s degree

Tools

Retail management system

Job description

FENDI London Harrods is seeking a Senior or Client Advisor LRTW to deliver an extraordinary luxury client experience. You will engage in upselling, manage CRM campaigns, and uphold premium service standards across all product categories.

Responsibilities include monitoring sales KPIs, maintaining stock accuracy and assisting with store operations while building lasting client relationships through personalized service.