Senior Lift Service & Field Operations Manager

Bowdon Associates Ltd; Manchester; Sur place; GBP 40 000 - 50 000; Plein temps

Avantages offerts par ce poste

Senior role with Director

Structured support

Clear remit

Résumé du poste

Bowdon Associates Ltd in Greater Manchester is seeking a Service Manager to lead day-to-day service and repairs, acting as deputy to the Service & Repairs Director. You will manage a team of field engineers, coordinate planned maintenance, call-outs and repairs to meet contracted SLAs and maintain high safety standards.

The role requires hands-on leadership, recruitment involvement, and close collaboration with the Director to drive service delivery and customer satisfaction.

Qualifications

• Solid working knowledge of lift service, maintenance and repair.
• Experience directly managing a team, ideally field-based engineers.
• Knowledge of LOLER requirements and BS 7255 safety practices.
• Experience planning against contract commitments, SLAs and KPIs.
• Proficient with Microsoft 365 (Outlook, Excel, Teams).
• Full UK driving licence.
• Experience managing against a budget or targets.

Responsabilités

• Run planned maintenance, call-outs and repairs so contracted visits are completed and breakdowns are attended within agreed response times.
• Directly manage the engineers, including one-to-ones, PDRs, performance, absence, holidays and the call-out rota.
• Support apprentices and trainees, and spot engineers with potential to progress.
• Take an active part in recruiting engineers: assessing need, interviewing and fit.
• Ensure approved repairs are scheduled, resourced and completed right first time and invoiced promptly.
• Follow up defects and LOLER findings until closed.
• Track repeat call-outs and refer recurring faults for technical support with full job history.
• Ensure safe systems of work on each job, coordinating with the SHEQ Manager on audits and reports.
• Handle operational escalations and keep customers informed.
• Work with Service Office and Key Accounts teams, providing delivery information and guidance.
• Keep jobs updated on the day and report on KPIs.
• Deputise for the Service & Repairs Director when away.

Connaissances

Lift service management

People management

LOLER knowledge

Contract & KPI planning

MS 365 (Outlook, Excel, Teams)

Customer-facing communication

Field service coordination

Budget/targets management

Formation

NVQ Level 3 in lift engineering or equivalent

Health and safety qualification such as IOSH Managing Safely

Description du poste

Bowdon Associates Ltd in Greater Manchester is seeking a Service Manager to lead day-to-day service and repairs, acting as deputy to the Service & Repairs Director. You will manage a team of field engineers, coordinate planned maintenance, call-outs and repairs to meet contracted SLAs and maintain high safety standards.

The role requires hands-on leadership, recruitment involvement, and close collaboration with the Director to drive service delivery and customer satisfaction.