Service Manager

Bowdon Associates Ltd; Manchester; On-site; GBP 40,000 - 50,000; Full time

Benefits offered by this job

Senior role with Director

Structured support

Clear remit

Job summary

Bowdon Associates Ltd in Greater Manchester is seeking a Service Manager to lead day-to-day service and repairs, acting as deputy to the Service & Repairs Director. You will manage a team of field engineers, coordinate planned maintenance, call-outs and repairs to meet contracted SLAs and maintain high safety standards.

The role requires hands-on leadership, recruitment involvement, and close collaboration with the Director to drive service delivery and customer satisfaction.

Qualifications

• Solid working knowledge of lift service, maintenance and repair.
• Experience directly managing a team, ideally field-based engineers.
• Knowledge of LOLER requirements and BS 7255 safety practices.
• Experience planning against contract commitments, SLAs and KPIs.
• Proficient with Microsoft 365 (Outlook, Excel, Teams).
• Full UK driving licence.
• Experience managing against a budget or targets.

Responsibilities

• Run planned maintenance, call-outs and repairs so contracted visits are completed and breakdowns are attended within agreed response times.
• Directly manage the engineers, including one-to-ones, PDRs, performance, absence, holidays and the call-out rota.
• Support apprentices and trainees, and spot engineers with potential to progress.
• Take an active part in recruiting engineers: assessing need, interviewing and fit.
• Ensure approved repairs are scheduled, resourced and completed right first time and invoiced promptly.
• Follow up defects and LOLER findings until closed.
• Track repeat call-outs and refer recurring faults for technical support with full job history.
• Ensure safe systems of work on each job, coordinating with the SHEQ Manager on audits and reports.
• Handle operational escalations and keep customers informed.
• Work with Service Office and Key Accounts teams, providing delivery information and guidance.
• Keep jobs updated on the day and report on KPIs.
• Deputise for the Service & Repairs Director when away.

Skills

Lift service management

People management

LOLER knowledge

Contract & KPI planning

MS 365 (Outlook, Excel, Teams)

Customer-facing communication

Field service coordination

Budget/targets management

Education

NVQ Level 3 in lift engineering or equivalent

Health and safety qualification such as IOSH Managing Safely

Job description

Our client is an established lift company in Greater Manchester. They are looking for a Service Manager to take charge of day-to-day service and repairs delivery and to act as deputy to the Service & Repairs Director.

This is a hands-on leadership role for someone who knows Service Management and knows how to manage people. You will lead a team of field engineers, keep planned maintenance and call-outs on track and free up the Director to focus on the wider business.

The role of Service Manager

• Run planned maintenance, call-outs and repairs so contracted visits are completed and breakdowns are attended within agreed response times
• Directly manage the engineers, including one-to-ones, PDRs, performance, absence, holidays and the call-out rota
• Support apprentices and trainees, and spot engineers with the potential to progress
• Take an active part in recruiting engineers: agreeing what the team needs, interviewing and assessing technical ability and fit
• Make sure approved repairs are scheduled, resourced and completed right first time, and closed off so they can be invoiced promptly
• Follow up defects and thorough examination (LOLER) findings until they are closed
• Track repeat call-outs and refer recurring faults for technical support with the full job history
• Make sure safe systems of work are followed on every job, working closely with the SHEQ Manager on audits, toolbox talks and incident reporting
• Handle operational escalations and keep customers informed before they have to chase
• Work with the Service Office and Key Accounts teams, giving clear practical guidance and the delivery information they need
• Make sure jobs are updated accurately and on the day, and report on agreed KPIs
• Deputise for the Service & Repairs Director, covering the department when they are away

About You

• Solid working knowledge of lift service, maintenance and repair, gained within the lift industry
• Proven experience of directly managing a team, ideally field-based engineers
• Working knowledge of LOLER requirements and safe working practices on lifts (BS 7255)
• Experience of planning and prioritising work against contract commitments, SLAs and KPIs
• Confident with a job management or field service system and Microsoft 365 (Outlook, Excel, Teams)
• Confident dealing with customers face to face, including when things have gone wrong
• Full UK driving licence
• Time on the tools as a lift engineer or technician
• NVQ Level 3 in lift engineering or equivalent
• Health and safety qualification such as IOSH Managing Safely
• Experience of managing against a budget or targets

What's on offer

• Salary of £40,000 - £50,000, depending on experience
• A genuinely senior role with real influence, working directly with the Director
• Structured support, with clear expectations and a well-defined remit

Keywords: Service Manager, Lift Service Manager, Lift Maintenance Manager, Field Service Manager, Lift Engineer, Lift Technician, Lift Maintenance, Lift Repairs, Passenger Lifts, PPM, Call-outs, LOLER, BS 7255