Lift Service Director

Marmon Lift Recruitment; Manchester; On-site; GBP 65,000 - 80,000; Full time

Benefits offered by this job

Annual Bonus

Company Car or Car Allowance

Company Pension

Private Healthcare

Ongoing Training & Career Development

Job summary

Marmon Lift Recruitment seeks an experienced National Lift Service Director to lead the national service operation and drive high standards UK-wide. You will oversee service delivery, KPI monitoring and team performance while shaping service strategy and growth.

The role is senior and hands-on, offering influence over how the Service Department operates and develops, with coverage across the country and travel as needed.

Qualifications

• Strong leadership and people-management skills.
• Experience in lift service/maintenance is essential.
• Commercial awareness with focus on service quality and customer retention.

Responsibilities

• Lead and develop the national lift service operation.
• Manage and support Service Directors, supervisors and engineering teams.
• Oversee PPM delivery, breakdowns, callouts and lift shutdowns.
• Monitor service KPIs, engineer productivity, response times and performance.
• Ensure issues are followed through to resolution and standards maintained.
• Maintain health, safety and compliance across regions.
• Build strong client relationships and oversee resources.

Skills

Leadership

People management

Client relationship management

KPI monitoring

Communication

Tools

UK driving licence

Job description

Lift Service Director

Lift Industry, Engineering Management, Service Director

Manchester, North West

Basic Salary: £65,000 - £80,000

Benefits: Annual Bonus, Company Car or Car Allowance, Company Pension, Private Healthcare, Ongoing Training & Career Development

Marmon Lift Recruitment is recruiting an experienced National Lift Service Director to join a successful and growing independent lift and escalator business.

You’ll take responsibility for the performance and delivery of the company's national service operation, lead service teams, and ensure consistently high standards across the UK.

This is a senior, hands-on leadership role offering genuine influence over how the Service Department operates and develops.

Commutable from: Manchester, Leeds, Liverpool, Blackpool, Bradford, Preston, Warrington, Bolton, Stockport, and surrounding areas.

The National Lift Service Director Role

• Lead and develop the national lift service operation
• Manage and support Service Directors, supervisors and engineering teams
• Oversee PPM delivery, breakdowns, callouts and lift shutdowns
• Monitor service KPIs, engineer productivity, response times and performance
• Ensure technical and operational issues are followed through to resolution
• Maintain consistent service standards across all regions
• Build and maintain strong relationships with key clients
• Review engineer coverage, workloads and operational resources
• Identify and implement improvements to processes and service delivery
• Support the continued growth and development of the Service Department
• Maintain high standards of health, safety and compliance

The Ideal Lift Service Director Candidate

• Strong experience within lift service and maintenance
• Previous experience in a Service Director, Regional Service Director or National Service Director position
• Valid UK driving licence.
• Good technical understanding of lift servicing, maintenance and breakdowns
• Strong leadership, communication and people-management skills
• Commercially aware with a focus on service quality and customer retention
• Confident managing KPIs, operational performance and client relationships
• Comfortable managing nationwide service works.