Senior L&D Leader — Hybrid, High-Impact Learning

Financial Ombudsman Services; Greater London; Hybrid; GBP 38,000 - 47,000; Full time

Benefits offered by this job

25 days holiday entitlement

Generous pension

Private medical insurance

Gym on-site 24/7 (London)

Employee benefits programme

Flexible working options

Job summary

The Senior Learning and Development Adviser at Financial Ombudsman Service leads the design and delivery of learning solutions, partnering with HR and senior stakeholders to align programmes with organisational goals. You’ll oversee leadership development, corporate induction, and use data insights to drive decisions.

You’ll manage external partners, mentor the L&D team, and champion an inclusive learning culture, shaping capability across the organisation while maintaining a practical and

Qualifications

• Proven experience delivering learning programmes, from design to evaluation.
• Strong project management with multi-strand delivery to deadlines.
• Advanced stakeholder management and influencing senior stakeholders.
• Experience with LMS/LXP platforms and digital learning tools.
• Facilitation experience for online and in-person training.

Responsibilities

• Lead the design and delivery of high-impact learning solutions.
• Align learning strategies with organisational goals with HR and senior stakeholders.
• Manage external partners and oversee corporate induction.
• Mentor L&D colleagues and sponsor early careers programmes.
• Drive a culture of inclusion and continuous improvement in learning.

Skills

L&D experience

Stakeholder management

Project management

Digital learning tools

Facilitation

Tools

Workday

Job description

The Senior Learning and Development Adviser at Financial Ombudsman Service leads the design and delivery of learning solutions, partnering with HR and senior stakeholders to align programmes with organisational goals. You’ll oversee leadership development, corporate induction, and use data insights to drive decisions.

You’ll manage external partners, mentor the L&D team, and champion an inclusive learning culture, shaping capability across the organisation while maintaining a practical and