Hybrid L&D Manager - Public Sector Impact

Public Service Ombudsman; Manchester; Hybrid; GBP 60,000 - 75,000; Full time

Benefits offered by this job

Civil Service Pension scheme

Hybrid working (40% in office)

Learning and development programme

Eye test reimbursement

Job summary

Public Service Ombudsman in Manchester is seeking a Learning and Development Manager to shape our learning strategy, lead programmes, and oversee budgets and external providers. You will work with senior stakeholders to translate business needs into practical, measurable learning solutions that deliver value and impact.

You will lead a high-performing, customer-focused team, champion inclusive learning, and ensure activities align with the workforce plan while driving continuous improvement

Qualifications

• experience of working with senior stakeholders to identify corporate learning needs and agree practical solutions
• ability to translate business needs into practical, measurable learning solutions
• experience of working at pace, managing competing priorities and using insight to improve learning impact
• experience in a learning and development or organisational development role leading high performing, customer focussed teams
• experience of commissioning, design, delivery and evaluating of learning and development activity in a changing organisation.

Responsibilities

• lead the development and delivery of learning programmes across the organisation
• oversee budgets and external providers to ensure quality and value for money
• identify development needs and translate them into clear priorities and practical solutions
• lead and support the learning and development team to perform at a high level
• use feedback and data to continuously improve learning impact and outcomes

Skills

Stakeholder engagement

Learning strategy

Project management

Learning & development leadership

Budgeting & vendor management

Job description

Public Service Ombudsman in Manchester is seeking a Learning and Development Manager to shape our learning strategy, lead programmes, and oversee budgets and external providers. You will work with senior stakeholders to translate business needs into practical, measurable learning solutions that deliver value and impact.

You will lead a high-performing, customer-focused team, champion inclusive learning, and ensure activities align with the workforce plan while driving continuous improvement