Senior L&D Advisor — Lead High-Impact Learning

Financial Ombudsman Service; Greater London; Hybrid; GBP 38,000 - 46,000; Full time

Benefits offered by this job

Health plan

Gym memberships

Mental health support

Pension

Private medical insurance

Job summary

Financial Ombudsman Service in London is seeking a Senior Learning and Development Adviser to design and deliver impactful learning solutions, partnering with HR and senior leaders to align programmes with organisational goals. You will lead leadership and organisation-wide initiatives, with autonomy to shape capability and nurture early careers, in a hybrid work setting.

You will drive continuous improvement using data insights, manage external partners, oversee induction, and mentor L&D

Qualifications

• Proven experience in a learning and development environment.
• Experience delivering high-impact L&D projects from design to evaluation.
• Advanced stakeholder management with senior engagement experience.
• Experience using L&D technology platforms (LMS/LXP) and digital tools.

Responsibilities

• Lead design and delivery of high-impact learning solutions from concept to evaluation.
• Collaborate with HR and senior stakeholders to align learning with organisational goals.
• Oversee induction programmes and manage external partners; handle complex queries.

Skills

L&D experience

Stakeholder management

Project management

Facilitation skills

LMS/LXP experience

Tools

LMS/LXP platforms

Workday

Microsoft Teams

Job description

Financial Ombudsman Service in London is seeking a Senior Learning and Development Adviser to design and deliver impactful learning solutions, partnering with HR and senior leaders to align programmes with organisational goals. You will lead leadership and organisation-wide initiatives, with autonomy to shape capability and nurture early careers, in a hybrid work setting.

You will drive continuous improvement using data insights, manage external partners, oversee induction, and mentor L&D