Senior Learning and Development Adviser

financialombudsman; Greater London; Hybrid; GBP 38,000 - 47,000; Full time

Benefits offered by this job

25 days holiday entitlement

Generous pension

Private medical insurance

Gym membership discounts

Cycle to work scheme

Will-writing service

Life assurance

Job summary

The Financial Ombudsman Service is seeking a Senior Learning and Development Adviser in London Docklands. This permanent hybrid role is 35 hours per week, with salary from £42,445.

You will design and deliver leadership and organisation-wide learning, working closely with HR and senior stakeholders, and manage external partners and induction programmes. You will drive capability and a culture of inclusion, mentoring L&D colleagues and shaping learning strategies that align with organisational

Qualifications

• Proven experience in a learning and development environment.
• Experience managing high-impact L&D projects from design to evaluation.
• Strong project management capabilities with multi-strand programmes.
• Advanced stakeholder management with senior stakeholders.
• Experience using LMS/LXP platforms and digital learning tools.
• Experience facilitating training sessions online and in person.

Responsibilities

• Lead the design and delivery of high-impact L&D solutions end-to-end.
• Work with HR and senior stakeholders to align learning with goals.
• Manage external partners and oversee corporate induction.
• Act as a key contact for sponsorship requests and complex queries.
• Mentor L&D team members and champion inclusive learning culture.

Skills

L&D management

Project management

Stakeholder management

Digital learning tools

Facilitation

LMS/LXP experience

Workday experience

Tools

Workday

Job description

Senior Learning and Development Adviser

Contract: permanent

Working hours: 35 hours per week is full time. Where possible, we are open to considering part time/flexible working patterns.

Salary: From £42,445

Location: London Docklands (Hybrid)

Reporting to: Learning and Development Partner

By joining our team, you'll enjoy the best of both worlds - hybrid working and the collaboration of a great office environment. Our permanent hybrid policy sees us all working at least four days across a fortnight in the office. As well as extensive opportunities for personal and career development.

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About Us:

The Financial Ombudsman Service is an independent, not-for-profit organisation that plays a vital role in UK financial services. Every day we help resolve disputes between consumers, or small businesses, and their financial service providers.

What You'll Do:

You’ll lead the design and delivery of high-impact learning and development solutions, taking full ownership from concept through to evaluation. Working closely with HR and senior stakeholders, you’ll ensure learning strategies align with organisational goals, deliver leadership and organisation-wide programmes, and use data insights to drive decisions. You’ll also manage external partners, oversee corporate induction, and act as a key contact for complex queries and sponsorship requests.

This role offers real influence and autonomy, where you’ll shape capability across the organisation. You will support colleagues to build skills, mentor L&D team members, and champion early careers programmes, all while driving a strong, inclusive learning culture. If you're motivated by making a visible impact and leading meaningful change, this is a challenge worth taking.

Minimum Criteria:

• Proven experience working in a learning and development (L&D) environment, delivering programmes or initiatives.
• Evidence of managing high-impact, strategically important L&D projects from design through to evaluation.
• Strong project management capability, with experience delivering complex, multi-strand programmes to deadlines.
• Advanced stakeholder management skills, with evidence of engaging and influencing senior stakeholders and tailoring communication to different audiences.
• Experience using L&D technology platforms and digital learning tools (e.g. LMS/LXP), with a focus on continuous improvement.
• Experience of facilitating training sessions both online and in person and willingness to facilitate on an ad-hoc basis

It would also be nice for you to have:

• Ability to show adaptability and flexibility in a changing environment, managing shifting priorities effectively.
• Knowledge of HCM/HRIS/LMS/LXP systems to support and enhance learning delivery (Workday experience is advantageous).
• Ability to demonstrate collaborative working and critical thinking to solve problems and improve ways of working.
• Confidence using Microsoft Office tools, including Teams, to support delivery and stakeholder engagement.
• A proactive approach to supporting an inclusive learning culture, aligned to organisational values.

Why You’ll Love Working With Us:

We are a values led organisation. Our values define our culture, influence our decisions, and underpin our vision and strategy. They set out how we play our PART through Purpose, Ambition, Respect and Trust. You can learn more about our values here: https://www.financial-ombudsman.org.uk/who-we-are/aims-values

Wellbeing : [Health plan, gym memberships, mental health support]

Growth : We invest in your future with [courses, mentorship, promotions]

Culture : Diverse. Inclusive. Collaborative. Fun.

We also offer an attractive, competitive salary and flexible benefits to suit our people. Here's a list of some of the many benefits and perks you can get for working with us:

• 25 days holiday entitlement, with the option to buy extra or sell days
• Generous pension
• Various Family Friendly Policies, including enhanced maternity pay, carers and dependants leave
• Employer provided benefits such as Private medical insurance, virtual GP, Critical illness cover, Life assurance cover, to name a few
• Choice of voluntary benefits including Technology scheme, Cycle to work scheme, Will-writing service amongst others
• Gym membership discounts, and a fully equipped on-site gym open 24/7 in London only