Senior Learning and Development Adviser

Financial Ombudsman Service; Greater London; Hybrid; GBP 38,000 - 47,000; Full time

Benefits offered by this job

25 days holiday

Generous pension

Private medical insurance

Gym membership discounts

Cycle to work scheme

Job summary

Financial Ombudsman Service in London Docklands is seeking a Senior Learning and Development Adviser. The role leads the design and delivery of high-impact L&D solutions, from concept through to evaluation, working with HR and senior stakeholders to align learning with organisational goals.

It offers a hybrid working pattern and opportunities for personal and career development. You’ll manage external partners, oversee induction, and mentor L&D colleagues while championing an inclusive culture.

Qualifications

• Proven experience in Learning & Development, delivering programmes or initiatives.
• Evidence of managing high-impact L&D projects from design through to evaluation.
• Strong project management capability, with experience delivering complex, multi-strand programmes to deadlines.
• Advanced stakeholder management with engagement of senior stakeholders.
• Experience using L&D technology platforms and digital learning tools (e.g. LMS/LXP).
• Experience facilitating training sessions online and in person; willingness to facilitate ad-hoc.

Responsibilities

• Lead design and delivery of impactful L&D solutions from concept to evaluation.
• Collaborate with HR and senior stakeholders to align learning with organisational goals.
• Deliver leadership and organisation-wide programmes and use data to drive decisions.
• Manage external partners and oversee corporate induction.
• Mentor L&D team members and champion inclusive learning culture.

Skills

Learning & Development

Project management

Stakeholder management

Facilitation

LMS/LXP exposure

Tools

LMS/LXP

Workday

Microsoft Teams

Office Tools

Job description

Senior Learning and Development Adviser

Contract: permanent

Working hours: 35 hours per week is full time. Where possible, we are open to considering part time/flexible working patterns. Please let us know in your application your desired working pattern.

Salary: From £42,445

Location: London Docklands (Hybrid)

Reporting to: Learning and Development Partner

By joining our team, you'll enjoy the best of both worlds – hybrid working and the collaboration of a great office environment. Our permanent hybrid policy sees us all working at least four days across a fortnight in the office. As well as extensive opportunities for personal and career development. Join our community – LinkedIn Community

About Us

The Financial Ombudsman Service is an independent, not-for-profit organisation that plays a vital role in UK financial services. Every day we help resolve disputes between consumers, or small businesses, and their financial service providers.

What You’ll Do

You’ll lead the design and delivery of high-impact learning and development solutions, taking full ownership from concept through to evaluation. Working closely with HR and senior stakeholders, you’ll ensure learning strategies align with organisational goals, deliver leadership and organisation-wide programmes, and use data insights to drive decisions. You’ll also manage external partners, oversee corporate induction, and act as a key contact for complex queries and sponsorship requests. This role offers real influence and autonomy, where you’ll shape capability across the organisation. You’ll support colleagues to build skills, mentor L&D team members, and champion early careers programmes, all while driving a strong, inclusive learning culture. If you’re motivated by making a visible impact and leading meaningful change, this is a challenge worth taking.

Minimum Criteria

• Proven experience working in a learning and development (L&D) environment, delivering programmes or initiatives.
• Evidence of managing high-impact, strategically important L&D projects from design through to evaluation.
• Strong project management capability, with experience delivering complex, multi-strand programmes to deadlines.
• Advanced stakeholder management skills, with evidence of engaging and influencing senior stakeholders and tailoring communication to different audiences.
• Experience using L&D technology platforms and digital learning tools (e.g. LMS/LXP), with a focus on continuous improvement.
• Experience of facilitating training sessions both online and in person and willingness to facilitate on an ad-hoc basis

Nice to have

• Ability to show adaptability and flexibility in a changing environment, managing shifting priorities effectively.
• Knowledge of HCM/HRIS/LMS/LXP systems to support and enhance learning delivery (Workday experience is advantageous).
• Ability to demonstrate collaborative working and critical thinking to solve problems and improve ways of working.
• Confidence using Microsoft Office tools, including Teams, to support delivery and stakeholder engagement.
• A proactive approach to supporting an inclusive learning culture, aligned to organisational values.

Why You'll Love Working With Us

We are a values led organisation. Our values define our culture, influence our decisions, and underpin our vision and strategy. They set out how we play our PART through Purpose, Ambition, Respect and Trust. You can learn more about our values here: https://www.financial-ombudsman.org.uk/who-we-are/aims-values

Wellbeing: Health plan, gym memberships, mental health support

Growth: We invest in your future with courses, mentorship, promotions

Culture: Diverse. Inclusive. Collaborative. Fun.

Benefits and Perks

• 25 days holiday entitlement, with the option to buy extra or sell days
• Generous pension
• Various Family Friendly Policies, including enhanced maternity pay, carers and dependants leave
• Employer provided benefits such as Private medical insurance, virtual GP, Critical illness cover, Life assurance cover, to name a few
• Choice of voluntary benefits including Technology scheme, Cycle to work scheme, Will‑writing service amongst others
• Gym membership discounts, and a fully equipped on-site gym open 24/7 in London only

Equal Opportunity and Diversity

The Financial Ombudsman is an Equal Opportunity Employer.

We celebrate diversity and are committed to creating an inclusive environment for all team.

We view diversity as fundamental to our success and welcome applications from underrepresented groups across all communities.

The Financial Ombudsman Service is an equal opportunities employer.

All applicants will be treated in a fair and equal manner and in accordance with the law, regardless of gender, marital status, race, religion, colour, age, disability or sexual orientation.

We want everyone to perform at their best and feel able to be themselves.

Disabled applicants who fulfil the minimum criteria for the role will be progressed to the next stage of the process.

We’re proud to be a Disability Confident Leader and, under the scheme, will progress a fair and proportionate number of disabled applicants who meet the minimum criteria for the role to interview.

Do let us know of any reasonable adjustments you need.

You will need to demonstrate that you meet the minimum criteria in order to qualify for the Disability Confident scheme.

Contact and Application

Applications need to be submitted by 23:59 on Sunday 25 September. Interviews may be conducted via video, telephone, or panel interview, with some vacancies requiring an online assessment to measure the minimum criteria. Do let us know of any reasonable adjustments you need.