Senior IT Technician — MSP Support & Networking

Emplyfy; Broxbourne; On-site; GBP 30,000 - 40,000; Full time

Benefits offered by this job

40 paid holidays

Job summary

Emplyfy in the United Kingdom is seeking a Senior IT Technician to support a diverse portfolio of clients within a fast-moving MSP environment, focusing on hardware, software, and network incidents.

The role requires five or more years of experience, practical Cyber Essentials and GDPR knowledge, and hands-on skills with Intune, remote monitoring tools, and Windows/Apple device support. Excellent communication and client-facing skills are essential, with clear opportunities for progression.

Qualifications

• Five or more years of relevant industry experience.
• Practical experience with Cyber Essentials controls and GDPR standards.
• Excellent communication and client-facing skills.
• Experience supporting Windows and Apple devices.

Responsibilities

• Deliver exceptional customer support as the first point of technical contact.
• Resolve hardware, software and network-related incidents.
• Attend client premises for troubleshooting, upgrades and maintenance.
• Process and manage support tickets within agreed service levels.
• Keep stakeholders informed of progress and resolutions.
• Escalate urgent matters when necessary.
• Monitor customer systems and infrastructure health.
• Maintain technical records and documentation.
• Assist with planned projects and deployments.
• Respond to high-priority support requests.

Skills

Intune device management

Remote monitoring tools

Networking

Windows server security

Windows & macOS support

Tools

Intune

Remote Monitoring Tools

Job description

Emplyfy in the United Kingdom is seeking a Senior IT Technician to support a diverse portfolio of clients within a fast-moving MSP environment, focusing on hardware, software, and network incidents.

The role requires five or more years of experience, practical Cyber Essentials and GDPR knowledge, and hands-on skills with Intune, remote monitoring tools, and Windows/Apple device support. Excellent communication and client-facing skills are essential, with clear opportunities for progression.