Senior IT Technician (MSP) – Windows & Apple | 40 Days PTO

Emplyfy; Binfield; On-site; GBP 30,000 - 40,000; Full time

Benefits offered by this job

40 paid days annual leave

Job summary

Emplyfy, a technology services provider in the UK, is seeking a Senior IT Technician to support a diverse portfolio of clients within a fast-moving MSP environment. You will deliver first-line technical support, resolve hardware, software and network incidents, attend client premises for troubleshooting and maintenance, and manage and document service tickets.

Five+ years of relevant experience, Cyber Essentials and GDPR familiarity, Intune device management, remote monitoring tools, and a

Qualifications

• Five or more years of relevant industry experience.
• Practical experience with Cyber Essentials controls and GDPR standards.
• Intune device management and remote monitoring tools.
• Strong networking background.
• Windows Server security and policy administration.
• Excellent communication and client-facing skills.

Responsibilities

• Deliver exceptional customer support as the first point of technical contact.
• Resolve hardware, software and network-related incidents.
• Attend client premises for troubleshooting, upgrades and maintenance.
• Process and manage support tickets within agreed service levels.
• Keep stakeholders informed of progress and resolutions.
• Escalate urgent matters when necessary.
• Monitor customer systems and infrastructure health.
• Maintain technical records and documentation.
• Assist with planned projects and deployments.
• Respond to high-priority support requests.

Skills

Networking

Client-facing skills

Tools

Intune

Remote monitoring tools

Job description

Emplyfy, a technology services provider in the UK, is seeking a Senior IT Technician to support a diverse portfolio of clients within a fast-moving MSP environment. You will deliver first-line technical support, resolve hardware, software and network incidents, attend client premises for troubleshooting and maintenance, and manage and document service tickets.

Five+ years of relevant experience, Cyber Essentials and GDPR familiarity, Intune device management, remote monitoring tools, and a