It Technician

Emplyfy; Addlestone; On-site; GBP 30,000 - 40,000; Full time

Benefits offered by this job

40 days holiday per year

Job summary

Emplyfy, a technology services provider, is seeking a Senior IT Technician to support a diverse client portfolio within a fast-moving MSP environment. You will be the first point of contact, delivering exceptional technical support and addressing incidents across hardware, software, and networks.

The role involves on-site client visits, managing tickets, contributing to projects, and maintaining documentation.

Qualifications

• Minimum 5 years of relevant IT experience in MSP/tech services.
• Hands-on experience with Cyber Essentials and GDPR requirements.
• Proficient in device management and remote monitoring.
• Strong networking knowledge and Windows Server security administration.
• Experience supporting Windows and Apple devices.

Responsibilities

• Deliver first-line technical support to clients.
• Resolve hardware, software and network incidents.
• Attend client premises for troubleshooting, upgrades and maintenance.
• Process and manage tickets within service levels.
• Keep stakeholders informed of progress and resolutions.
• Escalate urgent matters when necessary.
• Monitor customer systems and infrastructure health.
• Maintain technical records and documentation.
• Assist with planned projects and deployments.
• Respond to high-priority support requests.

Skills

5+ years of experience

Cyber Essentials & GDPR

Intune device management

Remote monitoring tools

Networking background

Windows Server security & policy

Communication & client-facing

Windows & Apple devices

Tools

Intune

Remote monitoring tools

Job description

An established technology services provider is looking for a Senior IT Technician to support a diverse portfolio of clients. This is a fantastic opportunity for an experienced professional looking to work with modern technologies within a fast-moving MSP environment.

Key Responsibilities

Deliver exceptional customer support as the first point of technical contact.

Resolve hardware, software and network-related incidents.

Attend client premises for troubleshooting, upgrades and maintenance.

Process and manage support tickets within agreed service levels.

Keep stakeholders informed of progress and resolutions.

Escalate urgent matters when necessary.

Monitor customer systems and infrastructure health.

Maintain technical records and documentation.

Assist with planned projects and deployments.

Respond to high-priority support requests.

Package on offer:

Earn between £30k and £40k per year, subject to experience.

Enjoy an excellent holiday allowance of 40 paid days annually.

Five or more years of relevant industry experience.

Practical experience with Cyber Essentials controls and GDPR standards.

Intune device management and remote monitoring tools.

Strong networking background.

Windows Server security and policy administration.

Excellent communication and client-facing skills.

Experience supporting both Windows and Apple devices.