Senior IT Technician

Milton Keynes University Hospital NHS Foundation Trust; Milton Keynes; On-site; GBP 25,000 - 35,000; Full time

Job summary

A prominent healthcare organization in Milton Keynes seeks a dedicated Desktop Support specialist to deliver comprehensive technical support. You will troubleshoot various IT issues, manage IT assets, and ensure timely incident resolutions. The ideal candidate possesses strong IT literacy in Microsoft products and familiarity with ITIL processes. This role provides an opportunity to advance your career in a supportive hospital environment focused on patient care.

Qualifications

• A high level of IT Literacy with Microsoft products.
• Ability to troubleshoot Operating System and application-related problems.
• Knowledge of IT Support Packages and Service Management tools.

Responsibilities

• Provide technical support and problem-solving.
• Manage IT assets and ensure security protocols.
• Resolve logged incidents ensuring SLAs are met.

Skills

IT Literacy with Microsoft products

Troubleshooting PC and application issues

Knowledge of Support Packages

Experience in ITIL environments

Education

Certification in MCDST

Tools

Freshservice

Remote Assistance

Microsoft Azure

Job description

Overview

To provide advanced quality technical support and problem-solving techniques, responsive and comprehensive Desktop Support service, incorporating support for all Trust staff as well as support and mentoring of IT support staff. All support activities are to be provided during the core operational hours of 08:00-17:00.

Responsibilities

The post holder will be required to provide support by visiting the user where necessary in order to provide timely resolution to logged incidents ensuring SLAs are met and typically exceeded.

Other responsibilities will include the management of the Trusts' IT assets, IT Security, Network administration, managing complex projects and ensuring the smooth operation of technical systems and processes.

• A high level of IT Literacy with Microsoft products - specifically Windows 10 & 11, Office 365, Active Directory, InTune and Microsoft Azure
• The ability to troubleshoot PC, Operating System and application related problems through to resolution
• Knowledge of Support Packages including Service Management tools (Freshservice) and Remote Access tools such as Remote Assistance, Quick Assist, Real VNC
• Experience of working in ITIL led environments would be a distinct advantage as would certification in MCDST

About Milton Keynes University Hospital

Milton Keynes University Hospital, in proud partnership with the University of Buckingham, is a University Teaching Hospital committed to advancing patient care through cutting-edge research and education. With a "Good" rating from the CQC and significant investment underway, this is an exciting time to join our team and grow your career.

As a medium sized general hospital, we provide a full range of general medical and surgical services, including a busy Emergency Department, Maternity, and Paediatrics. As the population of our city and surrounding areas continues to grow rapidly, we are expanding and enhancing our facilities to meet rising demand and improve access to care for all our communities.

We are also proud to offer a growing portfolio of specialist services. In January 2025 we opened our state-of-the-art Radiotherapy Centre, bringing advanced cancer treatment closer to home. Our services also include neonatology, specialist surgical care, and a wide range of diagnostics, supported by the new Community Diagnostic Centre at Whitehouse Health Centre.

Further investment is underway, including the construction of Oak Wards - a new ward block featuring two 24-bed wards - and the recently approved Women and Children's Centre, set to open by 2030.

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