Senior IT Technician

Slice Solutions; Upper Hoyland; On-site; GBP 38,000 - 42,000; Full time

Job summary

Slice Solutions in Barnsley (with travel to customer sites) is seeking a Senior IT Technician to deliver escalated support and hands-on infrastructure projects at client sites. You will balance 2nd/3rd line service desk work with project delivery, shaping deployments and upgrades.

The role requires strong Microsoft 365, Azure and Windows Server knowledge, networking and cyber security basics, plus excellent communication and customer relationship skills. Travel to customer sites is required.

Qualifications

• Experience in MSP or customer-facing IT support.
• Strong knowledge of Microsoft 365, Azure, and Windows Server.
• Experience with networking, backups, and disaster recovery.
• Excellent troubleshooting and communication skills.

Responsibilities

• Providing 2nd and 3rd line technical support across telephone, remote access, email, and ticketing systems.
• Diagnosing and resolving complex IT incidents, acting as the go-to escalation point for 1st line technicians and apprentices.
• Planning and delivering customer infrastructure projects end-to-end — from initial scoping through to handover.
• Installing and supporting Microsoft 365, Azure, Windows Server, and Hyper-V environments, plus networking, firewalls, Wi-Fi, backup, and cyber security solutions.
• Carrying out site surveys, migrations, upgrades, and technical assessments.
• Building strong customer relationships and acting as a trusted technical advisor.
• Mentoring junior engineers and apprentices, and championing best practice across the team.

Skills

2nd line support

3rd line support

Customer service

Troubleshooting

Tools

Microsoft 365

Azure

Windows Server

Hyper-V

Networking

Job description

Senior IT Technician

Barnsley Based (with travel to customer sites) | Full-Time, Permanent | 37.5 hrs/week , £38,000 - £42,000 pa depending on experience

About the Role

Our client is looking for an experienced, customer-focused Senior IT Technician to join their team. This is a varied role that blends advanced service desk support with hands-on project delivery — you'll be the escalation point for complex technical issues while also planning and delivering infrastructure projects, system deployments, and technology upgrades directly at customer sites. If you thrive on solving tricky problems, enjoy building genuine relationships with customers, and want a role where no two days look the same, we'd love to hear from you.

What You'll Be Doing

• Providing 2nd and 3rd line technical support across telephone, remote access, email, and ticketing systems
• Diagnosing and resolving complex IT incidents, acting as the go-to escalation point for 1st line technicians and apprentices
• Planning and delivering customer infrastructure projects end-to-end — from initial scoping through to handover
• Installing and supporting Microsoft 365, Azure, Windows Server, and Hyper-V environments, plus networking, firewalls, Wi-Fi, backup, and cyber security solutions
• Carrying out site surveys, migrations, upgrades, and technical assessments
• Building strong customer relationships and acting as a trusted technical advisor
• Mentoring junior engineers and apprentices, and championing best practice across the team

What We're Looking For

• Extensive experience in an MSP or customer-facing IT support environment
• Strong working knowledge of Microsoft 365, Azure, and Windows Server
• Solid experience with networking, firewalls, backup, and disaster recovery
• Excellent troubleshooting, communication, and organisational skills