Senior IT Support Engineer - Microsoft 365 & Azure

Lucid Support Services Ltd; Brixworth; On-site; GBP 35,000 - 42,000; Full time

Job summary

Lucid Support Services Ltd is seeking a Senior IT Support Engineer in a hands-on role based in Brixworth, Northamptonshire. You will provide 2nd line support across a broad Microsoft estate, covering end-user devices, cloud services, and critical business systems.

You'll troubleshoot Windows 10/11, manage incidents, and work with ITSM tools. The role involves occasional out-of-hours support and close collaboration with internal teams to improve reliability and user experience.

Qualifications

• 2nd line or senior IT support experience with Windows 10/11 environments.
• Strong troubleshooting skills across Microsoft 365, Azure, Intune and modern workplace tech.
• Experience with Active Directory, Entra ID/Azure AD and Intune.
• Solid networking knowledge (DNS, DHCP, TCP/IP, VLANs).
• Experience with ITSM tools such as Jira or ServiceNow.
• Excellent communication and a proactive approach to problem solving.

Responsibilities

• Providing 2nd line support with exposure to 3rd line issues.
• Supporting Microsoft 365, Azure and modern workplace technologies
• Managing incidents, service requests and escalations
• Troubleshooting Windows, networking, hardware and software issues
• Supporting system upgrades, deployments and infrastructure projects
• Collaborating with internal teams across the business
• Identifying opportunities to improve processes and user experience
• Occasional out-of-hours support when required

Skills

2nd line support

Troubleshooting

Communication

Proactive problem solving

Networking concepts

Tools

Microsoft 365

Azure

Intune

Active Directory

AD DS / Group Policy

ITSM (Jira)

ITSM (ServiceNow)

Job description

Lucid Support Services Ltd is seeking a Senior IT Support Engineer in a hands-on role based in Brixworth, Northamptonshire. You will provide 2nd line support across a broad Microsoft estate, covering end-user devices, cloud services, and critical business systems.

You'll troubleshoot Windows 10/11, manage incidents, and work with ITSM tools. The role involves occasional out-of-hours support and close collaboration with internal teams to improve reliability and user experience.