Senior IT Engineer - Engineering/Manufacturing

Lucid Support Services Ltd; Brixworth; On-site; GBP 35,000 - 42,000; Full time

Job summary

Lucid Support Services Ltd is seeking a Senior IT Support Engineer in a hands-on role based in Brixworth, Northamptonshire. You will provide 2nd line support across a broad Microsoft estate, covering end-user devices, cloud services, and critical business systems.

You'll troubleshoot Windows 10/11, manage incidents, and work with ITSM tools. The role involves occasional out-of-hours support and close collaboration with internal teams to improve reliability and user experience.

Qualifications

• 2nd line or senior IT support experience with Windows 10/11 environments.
• Strong troubleshooting skills across Microsoft 365, Azure, Intune and modern workplace tech.
• Experience with Active Directory, Entra ID/Azure AD and Intune.
• Solid networking knowledge (DNS, DHCP, TCP/IP, VLANs).
• Experience with ITSM tools such as Jira or ServiceNow.
• Excellent communication and a proactive approach to problem solving.

Responsibilities

• Providing 2nd line support with exposure to 3rd line issues.
• Supporting Microsoft 365, Azure and modern workplace technologies
• Managing incidents, service requests and escalations
• Troubleshooting Windows, networking, hardware and software issues
• Supporting system upgrades, deployments and infrastructure projects
• Collaborating with internal teams across the business
• Identifying opportunities to improve processes and user experience
• Occasional out-of-hours support when required

Skills

2nd line support

Troubleshooting

Communication

Proactive problem solving

Networking concepts

Tools

Microsoft 365

Azure

Intune

Active Directory

AD DS / Group Policy

ITSM (Jira)

ITSM (ServiceNow)

Job description

Senior IT Support Engineer - Engineering/Manufacturing

Location: Brixworth, Northamptonshire

Salary: £35,000 - £42,000 per annum DOE

An exciting and rare opportunity has arisen to join our client, a globally recognised engineering and technology organisation. Operating within a fast-paced, high-performance environment, they're looking for an experienced IT Support Engineer who enjoys solving complex technical issues and delivering an exceptional service to end users.

This role would suit someone who enjoys getting stuck into problems, working closely with users, and taking responsibility for issues through to resolution. You'll work across a broad Microsoft estate, supporting end users, infrastructure, cloud services and business-critical systems.

What you'll be doing

• Providing 2nd line support with regular exposure to 3rd line issues
• Supporting Microsoft 365, Azure and modern workplace technologies
• Managing incidents, service requests and technical escalations
• Troubleshooting Windows, networking, hardware and software issues
• Supporting system upgrades, deployments and infrastructure projects
• Working closely with internal teams and stakeholders across the business
• Identifying opportunities to improve processes, reliability and user experience
• Participating in occasional out-of-hours support when required

What we're looking for

• Strong experience in a 2nd Line or Senior Support position
• Excellent troubleshooting skills across Windows 10/11 environments
• Experience supporting Microsoft 365, Entra ID/Azure AD and Intune
• Active Directory and Group Policy administration
• Solid networking knowledge including DNS, DHCP, TCP/IP and VLANs
• Experience with desktop, laptop and mobile device support
• Familiarity with ITSM platforms such as Jira or ServiceNow
• Exposure to cloud and on-prem infrastructure environments
• Strong communication skills and a proactive approach to problem solving

Nice to have

• ITIL Foundation
• CCNA or equivalent networking experience
• Microsoft certifications
• Experience supporting business-critical or high-availability environments

Please note that due to high volumes of applications we are unable to contact every applicant. If you do not hear back from us within 7 days of sending your application, please assume that you have not been successful on this occasion.

At Lucid, we celebrate difference and value diverse perspectives, underpinned by our values 'Honesty, Integrity and Pragmatism'. We are proud to provide equal opportunities in line with our Diversity and Inclusion policy and welcome applications from all suitably qualified or experienced people, regardless of personal characteristics. If you have a disability or health condition and seek support throughout the recruitment process, please do not hesitate to contact us via the details below.