Field Services Engineer – Onsite IT & Support

Lucid Support Services Ltd; Inverness; On-site; GBP 30,000 - 40,000; Full time

Benefits offered by this job

Annual leave

Life assurance

Training

Supportive team

Enterprise IT exposure

Job summary

Lucid Support Services Ltd is seeking a Field Services Engineer Technician to deliver on-site hardware and software support for enterprise IT environments. You will own incidents end-to-end, work with Windows and Microsoft 365, and travel to customer sites within SLA expectations.

The role emphasizes customer focus, strong communication, and the ability to juggle multiple tasks while maintaining service quality. Hotels are provided when travel requires overnight stays.

Qualifications

• Previous field support experience.
• Strong knowledge of Windows operating systems.
• Experience with Microsoft 365 applications.
• Excellent troubleshooting and diagnostic skills.
• Strong verbal and written communication abilities.
• Ability to manage and prioritise multiple workloads effectively.
• Customer-focused approach with a commitment to service excellence.
• Self-starting and well-organised.

Responsibilities

• Undertake work and activities which support the achievement of the IT Team objectives and in accordance to the customer's process and procedures.
• Positively promote the IT Team to develop the team profile and that of the wider IT function.
• Participate in internal meetings, as required, in order to share and develop knowledge and best practice.
• Provide 'end to end' ownership of all incidents and service requests in order to ensure that problems are resolved effectively.
• Be proactive and ensure that regular status updates are provided to open tickets.
• Build and maintain strong and effective relationships with business users to ensure that service delivery meets their expectations.
• Ensure that high standards of service are maintained and improved upon to ensure continuous improvement.
• Investigate and resolve common desktop issues in order to ensure business continuity.
• Thoroughly investigate issues in order to accurately assess what further action is required and whether the issue needs to be escalated to the 3rd Line Team.
• Support others in the team in the achievement of their objectives.

Skills

Customer-focused

Strong communication

Troubleshooting

Multitasking

Self-starter

Organised

Site-based work

End-to-end ownership

Tools

Microsoft 365

Windows OS

ITIL

Job description

Lucid Support Services Ltd is seeking a Field Services Engineer Technician to deliver on-site hardware and software support for enterprise IT environments. You will own incidents end-to-end, work with Windows and Microsoft 365, and travel to customer sites within SLA expectations.

The role emphasizes customer focus, strong communication, and the ability to juggle multiple tasks while maintaining service quality. Hotels are provided when travel requires overnight stays.