Senior IT Engineer

Lucid Support Services Ltd; Brixworth; On-site; GBP 28,000 - 42,000; Full time

Job summary

Lucid Support Services Ltd is seeking an IT Support Engineer to provide 2nd line support across a broad Microsoft estate, assisting end users, infrastructure, cloud services and business-critical systems.

The role involves troubleshooting across Windows 10/11, managing incidents and escalations, and collaborating with internal teams while occasionally covering out-of-hours support.

Qualifications

• Experience in a 2nd line or senior support role.
• Strong troubleshooting across Windows 10/11 environments.
• Experience with Microsoft 365, Entra ID/Azure AD and Intune.
• Active Directory and Group Policy administration.
• Solid networking knowledge (DNS, DHCP, TCP/IP, VLANs).
• Experience with desktop, laptop and mobile device support.
• Familiarity with ITSM platforms such as Jira or ServiceNow.
• Exposure to cloud and on-prem infrastructure environments.
• Strong communication and a proactive approach to problem solving.

Responsibilities

• Provide 2nd line support with regular exposure to 3rd line issues.
• Supporting Microsoft 365, Azure and modern workplace technologies.
• Managing incidents, service requests and technical escalations.
• Troubleshooting Windows, networking, hardware and software issues.
• Supporting system upgrades, deployments and infrastructure projects.
• Working closely with internal teams and stakeholders across the business.
• Identifying opportunities to improve processes, reliability and user experience.
• Participating in occasional out-of-hours support when required.

Skills

2nd line support

Windows troubleshooting

Microsoft 365

Azure AD EntraID

Intune

Active Directory

Networking

Device support

ITSM Jira/ServiceNow

Cloud & on-prem infra

Communication

Tools

Jira

ServiceNow

Job description

Location: Brixworth, Northamptonshire

An exciting and rare opportunity has arisen to join our client, a globally recognised engineering and technology organisation. Operating within a fast-paced, high-performance environment, they're looking for an experienced IT Support Engineer who enjoys solving complex technical issues and delivering an exceptional service to end users.

This role would suit someone who enjoys getting stuck into problems, working closely with users, and taking responsibility for issues through to resolution. You'll work across a broad Microsoft estate, supporting end users, infrastructure, cloud services and business-critical systems.

What you'll be doing:

• Providing 2nd line support with regular exposure to 3rd line issues
• Supporting Microsoft 365, Azure and modern workplace technologies
• Managing incidents, service requests and technical escalations
• Troubleshooting Windows, networking, hardware and software issues
• Supporting system upgrades, deployments and infrastructure projects
• Working closely with internal teams and stakeholders across the business
• Identifying opportunities to improve processes, reliability and user experience
• Participating in occasional out-of-hours support when required

What we're looking for:

• Strong experience in a 2nd Line or Senior Support position
• Excellent troubleshooting skills across Windows 10/11 environments
• Experience supporting Microsoft 365, Entra ID/Azure AD and Intune
• Active Directory and Group Policy administration
• Solid networking knowledge including DNS, DHCP, TCP/IP and VLANs
• Experience with desktop, laptop and mobile device support
• Familiarity with ITSM platforms such as Jira or ServiceNow
• Exposure to cloud and on-prem infrastructure environments
• Strong communication skills and a proactive approach to problem solving

Nice to have:

• ITIL Foundation
• CCNA or equivalent networking experience
• Microsoft certifications
• Experience supporting business-critical or high-availability environments

At Lucid, we celebrate difference and value diverse perspectives, underpinned by our values ‘Honesty, Integrity and Pragmatism’. We are proud to provide equal opportunities in line with our Diversity and Inclusion policy and welcome applications from all suitably qualified or experienced people, regardless of personal characteristics. If you have a disability or health condition and seek support throughout the recruitment process, please do not hesitate to contact us via the details below.