Senior IT Support Engineer (London Onsite) - SLA Focus

Death with Dignity; City Of London; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading IT service provider in London is seeking a Senior IT Support Engineer to join their Service Desk team. The role involves managing helpdesk operations, providing end-user support, and ensuring compliance with service level agreements. The ideal candidate will have extensive experience in Microsoft 365 and ITIL processes. Strong problem-solving skills and the ability to collaborate with non-technical stakeholders are essential. This permanent position offers a chance to excel in a dynamic IT environment.

Qualifications

• Proven experience as a Senior IT Support Engineer or equivalent.
• Strong technical background in Microsoft 365 and networking.
• Excellent problem-solving and communication skills.

Responsibilities

• Act as the primary escalation point for complex IT issues.
• Provide end-user support for IT applications.
• Collaborate on system implementations and upgrades.

Skills

Microsoft 365

Windows 10/11

Networking fundamentals

ITIL processes

Problem-solving

Communication Skills

Education

Relevant certifications (e.g., Microsoft Certified)

Tools

Azure Active Directory

Exchange Online

Teams

Job description

A leading IT service provider in London is seeking a Senior IT Support Engineer to join their Service Desk team. The role involves managing helpdesk operations, providing end-user support, and ensuring compliance with service level agreements. The ideal candidate will have extensive experience in Microsoft 365 and ITIL processes. Strong problem-solving skills and the ability to collaborate with non-technical stakeholders are essential. This permanent position offers a chance to excel in a dynamic IT environment.