Senior IT Support Engineer - Hybrid (3/2) Windows & M365

Synchro; Alcester; Hybrid; GBP 48,000 - 64,000; Full time

Job summary

Synchro is seeking an experienced Senior Support Engineer to join a growing organisation, supporting a broad portfolio of customers and technologies. This is a role ideal for someone in an MSP environment or a 3rd Line/Senior Engineer seeking broader exposure beyond a single customer.

You will provide a wide range of technical support across multiple customers, with strong troubleshooting of Windows Server & Desktop, Microsoft 365, Entra ID and Intune, plus networking, firewalls, TCP/IP and DNS.

Qualifications

• 2nd & 3rd line support experience in MSP or similar.
• Strong Windows Server and Desktop knowledge.
• Solid networking and virtualization understanding.
• Experience with Microsoft 365.
• Excellent customer-focused communication and independence.

Responsibilities

• Provide technical support across multiple customers with strong troubleshooting.
• Troubleshoot Windows Server/Desktop, M365, and networking issues.
• Assist with TCP/IP, DNS, and firewall configurations.
• Participate in an out-of-hours on-call rota.

Skills

Senior support

2nd/3rd line

Windows Server

Microsoft 365

Networking

Virtualisation

Communication skills

Independent worker

On-call readiness

Tools

NetApp

Cisco

HPE

VMware

Microsoft Endpoint/Intune

SQL Server

Dynamics

Firewalls

Job description

Synchro is seeking an experienced Senior Support Engineer to join a growing organisation, supporting a broad portfolio of customers and technologies. This is a role ideal for someone in an MSP environment or a 3rd Line/Senior Engineer seeking broader exposure beyond a single customer.

You will provide a wide range of technical support across multiple customers, with strong troubleshooting of Windows Server & Desktop, Microsoft 365, Entra ID and Intune, plus networking, firewalls, TCP/IP and DNS.