Senior IT Support Advisor - End-User Tech

La Caisse (Caisse de dépôt et placement du Québec); Greater London; On-site; GBP 32,000 - 46,000; Full time

Job summary

La Caisse (CDPQ) in London seeks a Workplace Support Advisor to provide end‑user computing support across Europe. You will troubleshoot workstations, software, and peripherals, ensuring smooth operation of collaboration and AV systems in a multi‑site, multicultural environment.

Bring 2–5 years of tech support experience, strong client service orientation, and excellent English communication. French is a plus; you will join a team focused on onboarding, relocation, and project deployments.

Qualifications

• 2–5 years of experience in technology support or end‑user computing.
• Strong client service orientation and consulting skills.
• Experience in an international context is an asset.
• Ability to manage multiple priorities in a fast‑paced environment.
• Fluent English; knowledge of French is a plus.

Responsibilities

• Serve as a primary point of contact for users on technology support matters.
• Manage requests end-to-end with proactive communication.
• Diagnose and resolve incidents related to workstations, apps, equipment, IT services.
• Install, configure, and refresh computer equipment per standards.
• Ensure proper functioning of collaboration tools and meeting room tech.
• Provide hands‑on support in an international, multi‑site environment.
• Coordinate onboarding, moves, and offboarding.
• Document incidents and procedures while standardizing support practices.
• Collaborate with teams, vendors, and partners to resolve issues.
• Participate in on‑call support and escalation as required.

Skills

Client service

Analytical thinking

Collaboration

Communication

Tools

Windows

Microsoft 365

Intune

Collaboration tools

Conference room tech

AV equipment

Job description

La Caisse (CDPQ) in London seeks a Workplace Support Advisor to provide end‑user computing support across Europe. You will troubleshoot workstations, software, and peripherals, ensuring smooth operation of collaboration and AV systems in a multi‑site, multicultural environment.

Bring 2–5 years of tech support experience, strong client service orientation, and excellent English communication. French is a plus; you will join a team focused on onboarding, relocation, and project deployments.