End-User IT Support Specialist (Onsite & Remote)

Clarivate Analytics; Greater London; On-site; GBP 28,000 - 38,000; Full time

Job summary

Clarivate is seeking an IT Support Services Analyst to join our Workplace Services team in the United Kingdom. You will provide onsite and remote technology support across London, Cambridge and Jersey, covering end-user computing, Microsoft 365, mobility, collaboration tools and meeting-room technologies.

You will work with experienced colleagues across EMEA, independently managing local priorities while staying aligned with shared service standards and objectives.

Qualifications

• At least 2 years in IT support or End User Computing.
• Hands-on experience supporting Windows 10/11 environments.
• Experience managing laptops, desktops, mobiles and peripherals.
• Active Directory/Microsoft Entra ID and basic networking (TCP/IP, DNS, DHCP, VPN).
• Experience using ITSM platforms such as ServiceNow.
• Ability to manage competing priorities and communicate with senior stakeholders.

Responsibilities

• Provide onsite and remote IT support across Clarivate's London, Cambridge and Jersey locations.
• Troubleshoot and resolve hardware, software, mobile device and connectivity issues.
• Deploy, configure and support laptops, desktops, mobile devices and peripherals.
• Support Microsoft 365, Teams, collaboration tools and endpoint environments across Windows, macOS, iOS and Android.
• Manage device provisioning, asset lifecycle activities and inventory records.
• Support meeting room, conferencing and audiovisual technologies.
• Deliver a high-quality support experience to employees, senior leaders and executive stakeholders.
• Collaborate with business stakeholders and Workplace Services teams to meet technology needs.
• Maintain ownership of support requests, escalating complex issues as required.
• Contribute to process improvements, documentation, workplace modernization initiatives, and governance standards.

Skills

End-user computing

Windows support

AD / Entra ID

Networking basics

VIP/executive support

Communication with stakeholders

Tools

ServiceNow

Microsoft Intune

Microsoft Teams Rooms

Job description

Clarivate is seeking an IT Support Services Analyst to join our Workplace Services team in the United Kingdom. You will provide onsite and remote technology support across London, Cambridge and Jersey, covering end-user computing, Microsoft 365, mobility, collaboration tools and meeting-room technologies.

You will work with experienced colleagues across EMEA, independently managing local priorities while staying aligned with shared service standards and objectives.