Senior Deskside Support Specialist | End-User Tech Champion

Bryan Cave Leighton Paisner LLP; Greater London; On-site; GBP 42,000 - 56,000; Full time

Job summary

Bryan Cave Leighton Paisner LLP in London seeks a Senior Analyst, Deskside Support to provide high-quality end-user hardware and workplace technology support across the UK offices and wider global business. You will act as escalation point, mentor junior colleagues, and champion adoption of technology while driving continuous service improvement.

The role reports to the Manager, Deskside Support and is based in the London office.

Qualifications

• Provide high-quality end-user hardware and workplace technology support.
• Escalate issues when required to ensure timely resolution.
• Coach and mentor junior team members to raise capability.

Responsibilities

• Provide and maintain high standard of end-user hardware and workplace technology support across BCLP as part of the EMEA Deskside Support Team. London office base.
• Act as visible representative of the Technology Department delivering support to UK offices and wider global business.
• Accurately identify, categorise, prioritise and resolve incidents and service requests with timely resolution and high service levels.
• Deliver advanced hardware and workplace technology support via phone, email and online channels including laptops, mobile devices, meeting room tech and AV services.
• Act as primary escalation point for hardware and workplace technology incidents requiring deeper technical investigation.

Skills

Customer service

Escalation handling

Team mentorship

Technical support

IT literacy

Job description

Bryan Cave Leighton Paisner LLP in London seeks a Senior Analyst, Deskside Support to provide high-quality end-user hardware and workplace technology support across the UK offices and wider global business. You will act as escalation point, mentor junior colleagues, and champion adoption of technology while driving continuous service improvement.

The role reports to the Manager, Deskside Support and is based in the London office.