Senior Global Workplace IT Advisor

Caisse de dépôt et placement du Québec; Greater London; On-site; GBP 40,000 - 56,000; Full time

Job summary

La Caisse de dépôt et placement du Québec in London seeks an experienced Workplace Technology Advisor to provide frontline IT support for workstations, peripherals, and collaboration tools across Europe.

The role covers incident management, end-to-end request handling, onboarding, moves and offboarding, plus documentation to standardise practices in a multinational setting.

Requires 2–5 years in technology support, strong English, and a collaborative, proactive approach; French language is a plus.

Qualifications

• 2 to 5 years of experience in technology support or end-user computing environments.
• Strong client service orientation and consulting skills.
• Experience working in an international context is an asset.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong analytical and problem-solving skills.
• Proficiency with Windows, Microsoft 365, Intune and collaboration tools.

Responsibilities

• Serve as a primary point of contact for users on technology support matters.
• Manage requests end-to-end, ensuring thorough follow-up and proactive communication.
• Analyze, diagnose, and resolve incidents related to workstations, applications, equipment, and IT services.
• Install, configure, maintain, and refresh computer equipment and peripherals according to established standards.
• Ensure the proper functioning of collaboration tools, meeting room technologies, and audiovisual equipment.
• Provide hands-on support in an international, multi-site environment, while taking local business priorities into account.
• Coordinate technology-related activities associated with employee onboarding, integration, internal moves, and offboarding.
• Contribute to technology deployments and projects aimed at enhancing the user experience.
• Document incidents, solutions, and procedures while supporting the standardisation of support practices.
• Assist users in adopting tools, best practices, and new ways of working.
• Collaborate closely with internal teams, vendors, and partners to resolve complex or high-priority issues.
• Participate in on-call support and ensure appropriate escalation of critical situations as required.

Skills

Client service orientation

Analytical thinking

Communication skills

Multicultural collaboration

Tools

Windows

Microsoft 365

Intune

Collaboration tools

Conference room technologies

Audiovisual equipment

Job description

La Caisse de dépôt et placement du Québec in London seeks an experienced Workplace Technology Advisor to provide frontline IT support for workstations, peripherals, and collaboration tools across Europe.

The role covers incident management, end-to-end request handling, onboarding, moves and offboarding, plus documentation to standardise practices in a multinational setting.

Requires 2–5 years in technology support, strong English, and a collaborative, proactive approach; French language is a plus.