Global Workplace Tech Support Advisor

CDPQ; Greater London; On-site; GBP 28,000 - 42,000; Full time

Job summary

CDPQ in London seeks a Workplace Support Advisor to provide end-user computing support across Europe. You will handle incidents, deployments, and onboarding tasks while maintaining collaboration tools and AV systems.

The role requires 2–5 years in tech support, strong English communication, and proficiency with Windows, M365, and Intune. French language is a plus. This is a full-time, on-site position based in London with multi-site responsibilities.

Qualifications

• 2–5 years in technology support or end-user computing environments.
• Strong analytical, diagnostic, and problem-solving skills.
• Good knowledge of Windows, Microsoft 365, Intune, collaboration tools, conference room technologies, and audiovisual equipment.
• Full fluency in English, written and spoken.

Responsibilities

• Provide support, maintenance, and troubleshooting for computers, peripherals, and software.
• Serve as a primary point of contact for users and manage end-to-end requests with proactive follow-up.
• Support the London office and other European offices; collaborate with internal teams, vendors, and partners.
• Analyze, diagnose, and resolve incidents related to workstations, applications, equipment, and IT services.
• Install, configure, maintain, and refresh computer equipment and peripherals.
• Ensure proper functioning of collaboration tools, meeting room technologies, and audiovisual equipment.
• Participate in on-call support and escalate critical situations as required.
• Document incidents, solutions, and procedures to standardize support practices.

Skills

English fluency

Communication

Customer service

Multitasking

French (asset)

Tools

Windows

Microsoft 365

Intune

Collaboration tools

Conference room tech

Audiovisual equipment

Job description

CDPQ in London seeks a Workplace Support Advisor to provide end-user computing support across Europe. You will handle incidents, deployments, and onboarding tasks while maintaining collaboration tools and AV systems.

The role requires 2–5 years in tech support, strong English communication, and proficiency with Windows, M365, and Intune. French language is a plus. This is a full-time, on-site position based in London with multi-site responsibilities.