Senior IT Service Operations Leader — Healthcare

Guy's and St. Thomas' NHS Foundation Trust; City of Westminster; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading NHS Trust in the United Kingdom is seeking a Senior IT Operations Manager to oversee the delivery of high-quality IT services across its organization. This pivotal role requires extensive IT service management expertise and strong leadership skills, involving the management of key service functions such as Incident Management and Service Reporting. The successful candidate will drive a culture of continuous improvement, innovation, and user experience, making a significant impact on healthcare technology delivery.

Benefits

Flexible working

Commitment to professional development

Support for staff wellbeing

Qualifications

• Extensive senior management experience in IT service operations.
• Strong leadership and communication skills.
• Experience managing large teams and complex projects.

Responsibilities

• Lead the operational performance of key service management functions.
• Ensure technology services are resilient and scalable.
• Embed ITIL and SDI best practices.

Skills

ITSM expertise

Leadership

Stakeholder influence

Analytical skills

Problem-solving

Communication

Job description

A leading NHS Trust in the United Kingdom is seeking a Senior IT Operations Manager to oversee the delivery of high-quality IT services across its organization. This pivotal role requires extensive IT service management expertise and strong leadership skills, involving the management of key service functions such as Incident Management and Service Reporting. The successful candidate will drive a culture of continuous improvement, innovation, and user experience, making a significant impact on healthcare technology delivery.