IT Service Desk Pro — On-site & Remote Support

Yolk Recruitment Ltd; England; On-site; GBP 23,000 - 29,000; Full time

Benefits offered by this job

25 days annual leave

Pension scheme

Enhanced Maternity and Paternity Pay

Cycle to Work scheme

Free on-site parking

Job summary

Yolk Recruitment are supporting a leading organisation in their search for an IT Service Desk Analyst to join their busy IT Service Desk team based in Somerset. This role provides technical support across the business, resolving incidents and service requests while delivering excellent customer service and maintaining SLA performance.

You’ll troubleshoot hardware and software issues remotely and in person, manage onboarding and offboarding requests, and help with imaging, deployment and

Qualifications

• Formal IT qualification or strong foundational IT knowledge.
• Strong communication skills.
• Excellent troubleshooting, analytical and problem-solving abilities.
• Ability to work independently and take ownership of tasks.
• Strong understanding of hardware and software troubleshooting.
• Good understanding of networking fundamentals.

Responsibilities

• Troubleshooting and resolving IT hardware and software incidents remotely and in person.
• Managing service requests, including employee onboarding and offboarding.
• Monitoring and managing support tickets, ensuring SLA targets are achieved.
• Maintaining accurate ticket updates and documentation.
• Supporting endpoint security by updating operating systems and third-party software.
• Assisting with the imaging, deployment, maintenance and configuration of laptops, desktops, Macs and mobile devices.
• Supporting other functions within the IT Service Desk as required.
• Occasionally travelling to other company sites when required.

Skills

Strong communication

Troubleshooting

Independent work

Networking fundamentals

Hardware/software troubleshooting

Education

IT qualification

Tools

Microsoft 365

Job description

Yolk Recruitment are supporting a leading organisation in their search for an IT Service Desk Analyst to join their busy IT Service Desk team based in Somerset. This role provides technical support across the business, resolving incidents and service requests while delivering excellent customer service and maintaining SLA performance.

You’ll troubleshoot hardware and software issues remotely and in person, manage onboarding and offboarding requests, and help with imaging, deployment and