Senior IT Technician & Infrastructure Lead

Hoot Recruit; Frodsham; On-site; GBP 37,000 - 42,000; Full time

Job summary

Hoot Recruit is seeking an experienced Senior IT Technician / IT Support & Infrastructure Engineer for a site-based role in Frodsham. You will provide hands-on IT support across the business, manage Microsoft 365, Active Directory, Entra ID, and support endpoint management with Intune/MDM.

The role involves working across infrastructure, networking and cyber security, including backups and disaster recovery.

Qualifications

• Hands-on 2nd-line support with 3rd-line exposure
• Experience with Microsoft 365, AD and Entra ID
• Networking knowledge: TCP/IP, DNS, DHCP, VPN, Wi‑Fi
• Windows desktop and Windows Server experience preferred
• Intune/MDM or similar endpoint management
• Strong understanding of cyber security and risk
• Ability to troubleshoot independently
• Clear communication of IT/security concepts to non‑technical colleagues

Responsibilities

• Provide hands-on 1st–3rd line IT support as required
• Own day-to-day IT issues across the business
• Support and administer Microsoft 365, AD and Entra ID
• Manage users, permissions, MFA and access controls
• Support Intune/MDM, endpoint management and device security
• Maintain desktops, laptops, mobiles, printers and hardware
• Troubleshoot LAN/WAN, Wi‑Fi, switches, routers, VPNs, DNS and DHCP
• Support Windows Server and broader IT infrastructure
• Apply security updates, patching, antivirus and endpoint protection
• Identify and address cyber security risks, incidents and recovery processes
• Monitor systems and maintain security controls
• Manage starters/leavers and access provisioning
• Maintain IT assets, licenses, documentation, and procedures
• Collaborate with third-party providers for IT/security projects
• Promote cyber security awareness across the organisation

Skills

Hands-on 2nd-line support

3rd-line/infrastructure exposure

Microsoft 365

Active Directory

Entra ID

Networking (TCP/IP, DNS, DHCP, VPN, Wi

Tools

Intune

MDM

Endpoint management

LAN/WAN

Job description

Hoot Recruit is seeking an experienced Senior IT Technician / IT Support & Infrastructure Engineer for a site-based role in Frodsham. You will provide hands-on IT support across the business, manage Microsoft 365, Active Directory, Entra ID, and support endpoint management with Intune/MDM.

The role involves working across infrastructure, networking and cyber security, including backups and disaster recovery.