Senior IT Infrastructure Engineer

Methodist Church; Greater London; On-site; GBP 45,000 - 65,000; Full time

Job summary

An inclusive religious organisation in the Greater London area is looking for a Senior IT Infrastructure Engineer to support and enhance their operational IT infrastructure. The role involves responding to second and third-line tickets, ensuring security for IT service users, and maintaining a customer-focused environment. Strong experience in enterprise infrastructure platforms and excellent communication skills are essential. The church offers a generous workplace culture with benefits including a robust pension scheme and support from a Well-being Adviser.

Benefits

Generous annual leave

Flexi-leave

Occupational pension scheme

Responsibilities

• Support the delivery of core operational IT infrastructure.
• Resolve second and third-line tickets in line with SLA.
• Maintain and administer the team's growing IT infrastructure.
• Deploy and maintain laptop, desktop, and tablet security.
• Provide technical support and compliance.

Skills

Proven experience supporting enterprise infrastructure

Server administration

Database administration

Application support

Excellent communication skills

Advanced problem-solving

Strong organizational skills

IT support services

Tools

Windows Server

Active Directory

Windows 11

Office 365

Backup solutions

Monitoring/SNMP

SMTP/Exchange

Web Server/IIS

Dell Servers

Job description

We have a new and exciting opportunity for an experienced Senior IT Infrastructure Engineer to join the Connexional Team. We are offering an interesting and varied opportunity to support the work of the Connexional Team and the wider Methodist Church. We are looking for someone who will be responsible for supporting the delivery of the core operational IT infrastructure, underpinning all services both internally and externally in a responsive and customer‑focused manner. You will advise members of the team on matters related to IT and resolve second and third‑line tickets in line with the service level agreement. Assist with the maintenance, continuous improvement and administration of the team's growing IT infrastructure. Deploy and maintain laptop, desktop and tablet security to ensure that IT service users can enjoy a safe and secure IT environment. Perform proactive maintenance of the infrastructure environment as required. Work to tight deadlines and provide high levels of technical support and compliance. Working alongside colleagues within the Infrastructure team, you will provide support services to approximately 250 office‑based and remote users within the organisation.

• Proven experience supporting enterprise infrastructure platforms and software, including but not limited to: Windows Server, Active Directory, Windows 11, Office 365 and MS 365, Backup, Monitoring/SNMP, SMTP/Exchange, Web Server/IIS, Dell Servers and storage, Printers/Papercut,
• Experience in server administration, database administration and application support.
• Experienced in IT support services and ticketing, as well as laptop and mobile phone support and networking configuration.
• Excellent communicator with the ability to communicate technical issues to all levels
• Advanced problem‑solving and troubleshooting skills
• Customer service skills demonstrated through communication, knowledge, attention to detail and ability to get things done
• Strong organisational skills including planning, prioritising, timekeeping and managing busy workloads and ticketing systems working to prioritise.
• Flexible and adaptable to changing priorities.

We value and support all those who join our team through a positive work‑life balance augmented by generous annual leave (plus an extra 3 days over Christmas/New Year), TOIL, flexi‑leave and an on‑site Well‑being Adviser service. We offer a generous occupational pension scheme, where the Methodist Church will pay double the employee contribution up to a maximum of 16% employer contribution.

The Methodist Church is an inclusive and supportive employer. We are actively committed to encouraging applications from people of all backgrounds. We welcome applications from people of Black, Asian and other Minority Ethnic groups. We also welcome applications from people living with disabilities.

If you have questions about the vacancy or require reasonable adjustments to be made at any stage of the recruitment process, please contact HR Team.