Senior IT Engineer: Secure Infra & ERP Operations

Equals One; Norwich; On-site; GBP 55,000 - 85,000; Full time

Job summary

Equals One in Norwich is seeking an experienced Senior IT Engineer to join our team and oversee the day-to-day operation of the Group's IT function on-site.

You will manage IT support tickets, resolve incidents, and maintain critical business systems across the Group, including network infrastructure, ERP, VPN and Microsoft 365. ISO 27001:2022 and Cyber Essentials Plus experience is advantageous.

Qualifications

• Extensive experience in IT support, infrastructure engineering or IT management.
• Strong knowledge of networking, systems administration and cybersecurity.
• Excellent troubleshooting and problem-solving skills.
• Strong communication skills with the ability to work effectively with both technical and non-technical stakeholders.
• Experience within a manufacturing or engineering environment (desirable).
• A Bachelor's degree in Computer Science or a related discipline, or equivalent industry experience.
• Experience with ISO 27001:2022 or Cyber Essentials Plus (beneficial).

Responsibilities

• Manage the day-to-day operations of the IT department.
• Support and maintain the Group's network infrastructure, hardware and software systems.
• Monitor and resolve IT support tickets and technical incidents.
• Administer Microsoft 365, ERP systems, VPN and company domain services.
• Ensure backup, antivirus, patch management and cybersecurity measures are maintained.
• Deliver key IT processes to support compliance with security standards.
• Provide technical support to internal users and liaise with external suppliers where required.
• Contribute to continuous improvement of the Group's IT systems and infrastructure.

Skills

IT infrastructure

Networking

Cybersecurity

Communication

Manufacturing experience

Education

Bachelor's degree in Computer Science or related

Tools

Microsoft 365

ERP systems

VPN

Backup/Patching tools

Job description

Equals One in Norwich is seeking an experienced Senior IT Engineer to join our team and oversee the day-to-day operation of the Group's IT function on-site.

You will manage IT support tickets, resolve incidents, and maintain critical business systems across the Group, including network infrastructure, ERP, VPN and Microsoft 365. ISO 27001:2022 and Cyber Essentials Plus experience is advantageous.