Senior Technician - Infrastructure

Acorn by Synergie; Norwich; On-site; GBP 39,000 - 41,000; Full time

Job summary

Acorn by Synergie in Norwich is seeking a Senior Infrastructure Technician to provide third-line support for critical digital infrastructure, including Windows server environments, LAN/WAN networks, and telephony. This temporary role requires hands-on expertise and the ability to troubleshoot complex issues while ensuring high availability.

You will mentor junior staff, contribute to security and asset management, and participate in on-call rotations.

Qualifications

• Extensive experience in third-line infrastructure support.
• Broad understanding of networks, servers, hardware and telephony.
• Ability to troubleshoot complex issues and work with suppliers.

Responsibilities

• Provide third-line tech support across networks, hardware, software, and telecoms.
• Manage daily maintenance, monitoring and availability of digital infrastructure.
• Support and advise first- and second-line technicians.
• Diagnose complex issues and escalate to suppliers when needed.
• Plan and implement system upgrades and maintenance.
• Monitor systems and network health and escalate issues.
• Support infra project workstreams.
• Provide technical guidance on systems and resilience.
• Assist with hardware/software specification and procurement.
• Maintain asset records and supplier data.
• Support governance, security and compliance.
• Provide user training and guidance.
• Attend on-call and support during major incidents.
• Deputise for Digital Delivery Manager (Infrastructure).
• Prioritise own workload while supporting team needs.

Skills

Third-line support

Networks

Servers

Telephony

Tools

Windows Server

Job description

Senior Ifrastructure Technician

£20.44 per hour

Monday - Friday 37.5 hours

Temporary Contract

Norwich

We are looking for an experienced Senior Infrastructure Technician to provide third-line technical support The role will be responsible for maintaining and supporting critical digital infrastructure, including EOC systems, Windows server infrastructure, LAN/WAN networks, telephony and business applications.

You will act as a senior technical resource within the Digital Team, supporting complex technical issues, maintaining system availability and contributing to infrastructure, security, asset management and digital projects.

Key Responsibilities

• Provide third-line technical support across networks, hardware, software, telecommunications and critical EOC systems.
• Manage the daily maintenance, monitoring and availability of Trust-wide digital infrastructure.
• Act as a senior technical resource, supporting and advising first- and second-line technicians.
• Diagnose and resolve complex technical issues, escalating to third-party suppliers where required.
• Plan and deliver system upgrades, repairs, maintenance and technical improvements.
• Monitor system and network health and ensure issues, risks and incidents are appropriately escalated.
• Support technical workstreams within digital and infrastructure projects.
• Provide technical advice to managers and users on systems, infrastructure and resilience.
• Assist with the specification and procurement of hardware, software and digital systems, ensuring value for money.
• Maintain IT asset records, supplier information and contracts.
• Support information governance, digital security and compliance requirements.
• Provide technical training and guidance to users when required.
• Participate in the on-call rota and provide technical support during major incidents.
• Deputise for the Digital Delivery Manager (Infrastructure) when required.
• Manage and prioritise your own workload while supporting wider Digital Team requirements.

What We’re Looking For

The ideal candidate will have strong experience in third-line infrastructure support, with a broad technical understanding of networks, servers, hardware, telephony and business-critical applications. You will be confident troubleshooting complex issues, working with suppliers and supporting technical projects within a fast-paced environment.