Senior It Engineer

Equals One; Norwich; On-site; GBP 55,000 - 85,000; Full time

Job summary

Equals One in Norwich is seeking an experienced Senior IT Engineer to join our team and oversee the day-to-day operation of the Group's IT function on-site.

You will manage IT support tickets, resolve incidents, and maintain critical business systems across the Group, including network infrastructure, ERP, VPN and Microsoft 365. ISO 27001:2022 and Cyber Essentials Plus experience is advantageous.

Qualifications

• Extensive experience in IT support, infrastructure engineering or IT management.
• Strong knowledge of networking, systems administration and cybersecurity.
• Excellent troubleshooting and problem-solving skills.
• Strong communication skills with the ability to work effectively with both technical and non-technical stakeholders.
• Experience within a manufacturing or engineering environment (desirable).
• A Bachelor's degree in Computer Science or a related discipline, or equivalent industry experience.
• Experience with ISO 27001:2022 or Cyber Essentials Plus (beneficial).

Responsibilities

• Manage the day-to-day operations of the IT department.
• Support and maintain the Group's network infrastructure, hardware and software systems.
• Monitor and resolve IT support tickets and technical incidents.
• Administer Microsoft 365, ERP systems, VPN and company domain services.
• Ensure backup, antivirus, patch management and cybersecurity measures are maintained.
• Deliver key IT processes to support compliance with security standards.
• Provide technical support to internal users and liaise with external suppliers where required.
• Contribute to continuous improvement of the Group's IT systems and infrastructure.

Skills

IT infrastructure

Networking

Cybersecurity

Communication

Manufacturing experience

Education

Bachelor's degree in Computer Science or related

Tools

Microsoft 365

ERP systems

VPN

Backup/Patching tools

Job description

We are looking for an experienced Senior IT Engineer to join our team.

Based on-site in Norwich, you will be responsible for the day-to‑day operation of the Group's IT function, ensuring the smooth running, security and reliability of our IT infrastructure. Working as part of a small team, you will manage IT support tickets, resolve break/fix incidents, and maintain critical business systems across the Group.

The IT team is responsible for the company's domain, network infrastructure, ERP system, VPN, engineering and drafting software, finance systems, Microsoft 365 environment, as well as backup, antivirus, cybersecurity and software updates. You will play a key role in ensuring our IT systems remain secure, compliant and efficient.

Experience with ISO 27001:2022 and/or Cyber Essentials Plus is advantageous.

Key Responsibilities

• Manage the day-to-day operations of the IT department.
• Support and maintain the Group's network infrastructure, hardware and software systems.
• Monitor and resolve IT support tickets and technical incidents.
• Administer Microsoft 365, ERP systems, VPN and company domain services.
• Ensure backup, antivirus, patch management and cybersecurity measures are maintained.
• Deliver key IT processes to support compliance with security standards.
• Provide technical support to internal users and liaise with external suppliers where required.
• Contribute to continuous improvement of the Group's IT systems and infrastructure.

Qualifications:

• Extensive experience in IT support, infrastructure engineering or IT management.
• Strong knowledge of networking, systems administration and cybersecurity.
• Excellent troubleshooting and problem-solving skills.
• Strong communication skills with the ability to work effectively with both technical and non-technical stakeholders.
• Experience within a manufacturing or engineering environment (desirable).
• A Bachelor's degree in Computer Science or a related discipline, or equivalent industry experience.
• Experience with ISO 27001:2022 or Cyber Essentials Plus (beneficial).

About The API Group

The API Group is a multidisciplinary engineering group providing high-quality engineered solutions, equipment and components across a wide range of industries.

Providing engineering design and component supply for more than 20 years, serving industries including Oil & Gas, Steel Mills, Material Handling, Power Generation and Automotive.

API Capacitors

The UK's leading designer and manufacturer of high-quality power capacitors for power electronic applications, offering world-class design expertise and bespoke manufacturing solutions.

Specialists in the design, supply and support of rotating electrical machines and associated equipment, delivering comprehensive technical and commercial support to customers worldwide.

What We Offer

• Opportunity to join an established and growing engineering group.
• A varied and hands‑on technical role.
• Supportive team environment.