Senior IT Engineer: MSP Support & Infrastructure Pro

Miller Solutions Ltd; East Midlands; On-site; GBP 42,000 - 56,000; Full time

Job summary

Miller Solutions Ltd in the United Kingdom is seeking a Senior IT Engineer to deliver high-quality desktop, server and infrastructure support for business clients. You will manage backups, security, and internal systems while developing IT solutions for customers.

You will work with Hyper-V/VMware virtualization, Dynamics CRM, Microsoft 365, and various networking technologies. Occasional travel and some out-of-hours work are expected to meet client needs and project deadlines.

Qualifications

• 2+ years in IT Support or MSP environment.
• Strong knowledge of Windows desktop and server operating systems.
• Experience with Microsoft 365, Exchange and Active Directory.
• Understanding of networking technologies including DNS, DHCP, routing, switches and firewalls.
• Experience with Hyper-V and/or VMware virtualization.
• Familiarity with remote support and RMM tools.
• Experience using ticketing and documentation systems.
• Strong troubleshooting and problem-solving skills.
• Excellent communication and customer service skills.
• Full UK driving licence.

Responsibilities

• Provide desktop, server and infrastructure support to business clients.
• Manage and monitor backup and disaster recovery systems.
• Maintain and develop remote monitoring and management (RMM) platforms.
• Support and manage security solutions including firewalls, antivirus and email security.
• Administer internal systems including Dynamics CRM and IT Glue.
• Manage support tickets, calls and emails, ensuring timely resolution.
• Diagnose and resolve hardware, software and networking issues.
• Prepare, configure and deploy PCs, laptops and other IT equipment.
• Carry out workshop repairs and hardware upgrades.
• Maintain accurate technical documentation and records.
• Deliver exceptional customer service and technical support.

Skills

Windows OS

Microsoft 365

Exchange

Active Directory

DNS/DHCP/Networking

Hyper-V/VMware

RMM tools

Ticketing systems

Dynamics CRM

IT Glue

Troubleshooting

Customer service

Driving licence

Tools

RMM tools

Ticketing systems

IT Glue

Dynamics CRM

Hyper-V

VMware

Job description

Miller Solutions Ltd in the United Kingdom is seeking a Senior IT Engineer to deliver high-quality desktop, server and infrastructure support for business clients. You will manage backups, security, and internal systems while developing IT solutions for customers.

You will work with Hyper-V/VMware virtualization, Dynamics CRM, Microsoft 365, and various networking technologies. Occasional travel and some out-of-hours work are expected to meet client needs and project deadlines.