Senior IT Support Engineer

Miller Solutions Ltd; Chesterfield; On-site; GBP 42,000 - 62,000; Full time

Job summary

Miller Solutions Ltd is seeking a Senior IT Engineer in the UK to deliver high-quality technical support and manage core IT infrastructure. You will work with clients to resolve issues, maintain systems and ensure service excellence while occasionally travelling and covering out-of-hours when required.

You will oversee backups, DR, remote monitoring, security, and internal tools such as Dynamics CRM and IT Glue, while documenting work and collaborating with clients for optimal IT outcomes.

Qualifications

• Minimum 2 years' IT Support or MSP experience.
• Strong knowledge of Windows desktop and server OS.
• Experience with Microsoft 365, Exchange and Active Directory.
• Networking concepts: DNS, DHCP, routing, switches and firewalls.
• Experience with Hyper-V or VMware virtualization.
• Familiarity with remote support and RMM tools.
• Experience using ticketing systems and documenting work.
• Excellent communication and customer service skills.
• Hold a Full UK driving licence.

Responsibilities

• Provide desktop, server and infrastructure support to business clients.
• Manage and monitor backup and disaster recovery systems.
• Maintain and develop remote monitoring and management platforms.
• Support security solutions including firewalls and email security.
• Administer Dynamics CRM and IT Glue.
• Manage tickets, calls and emails, ensuring timely resolution.
• Diagnose hardware, software and networking issues.
• Prepare, configure and deploy PCs and laptops.
• Carry out repairs and hardware upgrades.
• Maintain accurate technical documentation and records.
• Deliver exceptional customer service and technical support.

Skills

Windows OS

Microsoft 365

Exchange

Active Directory

Networking basics

DNS/DHCP

Hyper-V/VMware

RMM tools

Ticketing systems

Diagnostics & troubleshooting

Customer service

Driving licence

Tools

Dynamics CRM

IT Glue

Job description

About Miller Solutions:

Miller Solutions is a forward-thinking IT company delivering bespoke Business-to-Business IT services to small and medium-sized businesses. Our services span IT Support, Infrastructure Management and Software Development, helping clients improve productivity through innovative technology, exceptional service and ongoing support.

The Role:

As a Senior IT Engineer, you will be responsible for providing high-quality technical support, managing core infrastructure systems and helping to develop and improve both internal and customer-facing IT solutions. You will work closely with clients to resolve technical issues, maintain systems and ensure exceptional customer service standards are consistently delivered.

Please note that this role will involve occasional travel and some out-of-hours work to meet customer and business requirements.

Key Responsibilities:

• Provide desktop, server and infrastructure support to business clients.
• Manage and monitor backup and disaster recovery systems.
• Maintain and develop remote monitoring and management (RMM) platforms.
• Support and manage security solutions including firewalls, antivirus and email security.
• Administer internal systems including Dynamics CRM and IT Glue.
• Manage support tickets, calls and emails, ensuring timely resolution.
• Diagnose and resolve hardware, software and networking issues.
• Prepare, configure and deploy PCs, laptops and other IT equipment.
• Carry out workshop repairs and hardware upgrades.
• Maintain accurate technical documentation and records.
• Deliver exceptional customer service and technical support.

Skills & Experience:

• Minimum 2 years' experience in an IT Support or MSP environment.
• Strong knowledge of Windows desktop and server operating systems.
• Experience with Microsoft 365, Exchange and Active Directory.
• Understanding of networking technologies including DNS, DHCP, routing, switches, routers and firewalls.
• Experience with Hyper-V and/or VMware virtualisation.
• Familiarity with remote support and RMM tools.
• Experience using ticketing and documentation systems.
• Strong troubleshooting and problem-solving skills.
• Excellent communication and customer service skills.
• Full UK driving licence.

If you're a customer-focused IT professional with strong technical expertise and a passion for delivering exceptional support, we'd love to hear from you.