Senior MSP Projects & Helpdesk Engineer

Use IT Computers Ltd; Rishton; On-site; GBP 35,000 - 50,000; Full time

Job summary

Use IT Computers Ltd in Rishton, UK is looking for a versatile MSP Helpdesk & Projects Engineer. This role combines technical execution with core service delivery, allowing you to drive infrastructure projects while resolving escalated issues.

You will contribute significantly to helpdesk operations during peak times to ensure clients receive quick, high-quality support. Experience in a Managed Service Provider environment is highly valued, along with strong analytical and troubleshooting skills.

Qualifications

• Proven hands-on experience in standard MSP environments.
• Experience in managing and testing server-level backups.
• Strong analytical and troubleshooting skills.

Responsibilities

• Assist with scoping, planning, and executing technical migrations.
• Act as a senior point of escalation for complex queries.
• Provide daily support on the service desk.

Skills

Microsoft 365 administration

Azure/Entra ID

Networking knowledge

Endpoint security (EDR/MDR)

PowerShell scripting

Tools

Central monitoring tools

Ticketing systems

Automation tools

Job description

Use IT Computers Ltd in Rishton, UK is looking for a versatile MSP Helpdesk & Projects Engineer. This role combines technical execution with core service delivery, allowing you to drive infrastructure projects while resolving escalated issues.

You will contribute significantly to helpdesk operations during peak times to ensure clients receive quick, high-quality support. Experience in a Managed Service Provider environment is highly valued, along with strong analytical and troubleshooting skills.