Senior IT Engineer – Client-Facing MSP Migrations

Searchability®; Wimbledon; On-site; GBP 45,000 - 50,000; Full time

Job summary

Searchability® is seeking an experienced Senior IT Engineer to join a growing Managed IT Services provider supporting SME clients across London and Surrey. The role combines escalated technical support, project delivery, migrations and direct client management, with travel to customer sites.

You will own technical issues and projects, build strong client relationships, and explain solutions to both technical and non-technical stakeholders. A hands-on role in a dynamic MSP.

Qualifications

• 3–10 years commercial IT experience, ideally within an MSP or outsourced IT environment.
• Strong Microsoft 365 and Modern Workplace knowledge.
• Experience delivering migrations and IT projects rather than purely BAU support.

Responsibilities

• Provide senior-level technical support and manage escalated tickets through to resolution.
• Support and administer Microsoft 365 and Modern Workplace environments.
• Deliver Microsoft 365, cloud and infrastructure migrations.
• Lead and contribute to client IT projects from planning through to implementation.
• Troubleshoot Windows desktop and server environments.
• Diagnose networking issues across TCP/IP, private IP addressing, DNS, DHCP and VPNs.
• Support and configure firewalls, networking equipment and connectivity.
• Work directly with clients, taking ownership of technical requirements and providing recommendations.
• Identify opportunities to improve clients’ infrastructure, security and ways of working.
• Maintain clear documentation and follow structured IT service management processes.
• Keep up to date with emerging technologies, including AI and how these can be practically applied within client environments.

Skills

Microsoft 365

Modern Workplace

Windows

Networking (TCP/IP)

DNS/DHCP

VPNs

ITIL

Virtualisation

Firewall management

AI awareness

Communication

Client relationships

Job description

Searchability® is seeking an experienced Senior IT Engineer to join a growing Managed IT Services provider supporting SME clients across London and Surrey. The role combines escalated technical support, project delivery, migrations and direct client management, with travel to customer sites.

You will own technical issues and projects, build strong client relationships, and explain solutions to both technical and non-technical stakeholders. A hands-on role in a dynamic MSP.