Senior IT Engineer - Client-Facing MSP & Migrations

Searchability; Wimbledon; On-site; GBP 45,000 - 50,000; Full time

Job summary

Searchability is seeking a Senior IT Engineer to join a growing MSP supporting SME clients across London and Surrey with travel to customer sites. The role blends escalated technical support, migrations and direct client management.

You’ll own technical issues and projects while proactively identifying ways technology can improve clients’ businesses and explain solutions to both technical and non-technical stakeholders.

Qualifications

• 3–10 years of commercial IT experience, ideally in an MSP/outsourced IT environment.
• Strong Microsoft 365 and Modern Workplace knowledge.
• Windows server/desktop administration experience.
• Solid networking fundamentals (TCP/IP, DNS, DHCP, VPN).
• Experience delivering migrations and IT projects beyond BAU support.
• Excellent communication and customer-facing skills.
• Understanding of ITIL and structured service management practices.

Responsibilities

• Provide senior-level technical support and manage escalated tickets through to resolution.
• Support and administer Microsoft 365 and Modern Workplace environments.
• Deliver Microsoft 365, cloud and infrastructure migrations.
• Lead client IT projects from planning through implementation.
• Troubleshoot Windows desktop and server environments.
• Diagnose networking issues across TCP/IP, DNS, DHCP and VPNs.
• Configure firewalls and networking equipment for client sites.
• Engage with clients to understand requirements and provide solutions.
• Identify opportunities to improve clients' infrastructure and security.
• Maintain documentation and follow ITSM processes.
• Stay updated on emerging technologies including AI applications.

Skills

Microsoft 365

Modern Workplace

Windows administration

Networking fundamentals

ITIL / service management

Virtualisation

AI technologies awareness

Communication

Customer-facing skills

Job description

Searchability is seeking a Senior IT Engineer to join a growing MSP supporting SME clients across London and Surrey with travel to customer sites. The role blends escalated technical support, migrations and direct client management.

You’ll own technical issues and projects while proactively identifying ways technology can improve clients’ businesses and explain solutions to both technical and non-technical stakeholders.