Senior IP Network Engineer - Hybrid, Multi-Vendor MSP

AspireCom; Greater London; Hybrid; GBP 55,000 - 65,000; Full time

Benefits offered by this job

Salary £55k–£65k per year

Bonus up to 20%

Training budget £2,500

Job summary

AspireCom in London is seeking an experienced 3rd Line IP Network Support Engineer to join a hybrid operations team. The role provides advanced technical support for enterprise and service provider networks, acting as a senior escalation point for complex incidents and service requests across Cisco, Juniper, Fortinet, and Meraki environments.

You will troubleshoot across LAN, WAN, SD-WAN, managed firewall, and wireless networks, coordinate with customers and vendors, implement upgrades, and

Qualifications

• Minimum 5 years in a Service Desk, NOC, ISP, MSP, or SME networking environment.
• Advanced routing and switching knowledge.
• SD-WAN experience.
• Experience with multi-vendor Cisco/Juniper/Fortinet/Meraki networking.

Responsibilities

• Provide 3rd line technical support for complex IP networking environments.
• Act as a senior escalation point for network-related incidents and service requests.
• Troubleshoot and resolve SD-WAN, LAN, WAN, wireless, and managed firewall issues.
• Support enterprise network infrastructure across multi-vendor environments.
• Manage and maintain Cisco, Juniper, Fortinet, and Meraki network technologies.
• Diagnose routing, switching, wireless, and security-related issues.
• Implement network upgrades, maintenance activities, and infrastructure changes.
• Perform root cause analysis and contribute to problem management activities.
• Collaborate with customers, vendors, and internal technical teams to resolve incidents.
• Ensure infrastructure availability, performance, and operational resilience.
• Create and maintain technical documentation, procedures, and knowledge articles.
• Support service improvement initiatives and operational best practices.
• Participate in out-of-hours support activities when required.
• Maintain compliance with operational processes, SLAs, and change management procedures.

Skills

Networking experience

Routing & switching

SD-WAN

LAN/WAN

Wireless networking

Firewall administration

Cisco networking

Juniper networking

Fortinet security

Meraki networks

Troubleshooting

Customer-facing skills

Job description

AspireCom in London is seeking an experienced 3rd Line IP Network Support Engineer to join a hybrid operations team. The role provides advanced technical support for enterprise and service provider networks, acting as a senior escalation point for complex incidents and service requests across Cisco, Juniper, Fortinet, and Meraki environments.

You will troubleshoot across LAN, WAN, SD-WAN, managed firewall, and wireless networks, coordinate with customers and vendors, implement upgrades, and