Senior Inside Sales Specialist: Customer Success & Growth

fedrigoni; Northampton; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Flexible working pattern

Job summary

Fedrigoni in Northampton seeks an experienced Internal Salesperson to support customer enquiries, quotations, orders, invoicing and delivery coordination. You will collaborate with production, IT, logistics, and finance to deliver a seamless customer experience.

The role requires a minimum of 5 years in inside sales, strong organisational skills, and a proactive, can-do attitude in a fast-paced environment.

Qualifications

• Minimum 5 years' experience in inside sales.
• Strong customer service and communications skills.
• Experience handling quotations, orders, and invoicing.
• Ability to coordinate with production, IT, logistics and finance.

Responsibilities

• Primary internal contact for a defined customer base.
• Handle enquiries, quotations, order management, invoicing and queries.
• Build relationships with internal and external stakeholders.
• Collaborate with departments to ensure seamless customer experience.
• Prepare and review sales documentation and pricing in line with policy.
• Maintain accurate records in operating systems.

Skills

Inside sales experience

Customer service

Quotations

Order management

Invoicing

Negotiation skills

Planning and organising

Problem solving

Teamwork

Technology knowledge

IT literacy

Job description

Fedrigoni in Northampton seeks an experienced Internal Salesperson to support customer enquiries, quotations, orders, invoicing and delivery coordination. You will collaborate with production, IT, logistics, and finance to deliver a seamless customer experience.

The role requires a minimum of 5 years in inside sales, strong organisational skills, and a proactive, can-do attitude in a fast-paced environment.