Inside Sales Specialist — Customer Success & Orders

Fedrigoni SpA; Northampton; On-site; GBP 24,000 - 32,000; Full time

Job summary

Fedrigoni SpA, a leader in specialty papers and self-adhesive materials, is seeking an organized internal salesperson to join our sales operations. You will be the first point of contact for a defined customer base, providing expert support, sampling, order processing, invoicing and delivery coordination.

In this fast-paced team, you will collaborate with production, technical, IT, logistics and finance to ensure a seamless customer experience while upholding company policies and regulatory

Qualifications

• Excellent organisation and attention to detail.
• Ability to work under time-sensitive deadlines in a team or alone.
• Proactive problem solving and initiative.
• Solid knowledge of the industry and products.
• Strong negotiation and planning skills.

Responsibilities

• Be the primary internal contact for a defined customer base.
• Handle daily needs: enquiries, quotations, order management, invoicing.
• Build strong relationships with stakeholders internally and externally.
• Coordinate with production, logistics, IT, and finance for a seamless customer experience.
• Ensure sales docs, pricing, and contracts comply with policies and regulations.

Skills

Customer service

Enquiries handling

Order management

Negotiation

Planning

Teamwork

Problem solving

Industry knowledge

Technology familiarity

Tools

CRM software

Job description

Fedrigoni SpA, a leader in specialty papers and self-adhesive materials, is seeking an organized internal salesperson to join our sales operations. You will be the first point of contact for a defined customer base, providing expert support, sampling, order processing, invoicing and delivery coordination.

In this fast-paced team, you will collaborate with production, technical, IT, logistics and finance to ensure a seamless customer experience while upholding company policies and regulatory