Internal Sales Representative

fedrigoni; Northampton; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Flexible working pattern

Job summary

Fedrigoni in Northampton seeks an experienced Internal Salesperson to support customer enquiries, quotations, orders, invoicing and delivery coordination. You will collaborate with production, IT, logistics, and finance to deliver a seamless customer experience.

The role requires a minimum of 5 years in inside sales, strong organisational skills, and a proactive, can-do attitude in a fast-paced environment.

Qualifications

• Minimum 5 years' experience in inside sales.
• Strong customer service and communications skills.
• Experience handling quotations, orders, and invoicing.
• Ability to coordinate with production, IT, logistics and finance.

Responsibilities

• Primary internal contact for a defined customer base.
• Handle enquiries, quotations, order management, invoicing and queries.
• Build relationships with internal and external stakeholders.
• Collaborate with departments to ensure seamless customer experience.
• Prepare and review sales documentation and pricing in line with policy.
• Maintain accurate records in operating systems.

Skills

Inside sales experience

Customer service

Quotations

Order management

Invoicing

Negotiation skills

Planning and organising

Problem solving

Teamwork

Technology knowledge

IT literacy

Job description

We are actively looking for someone to join our internal sales team and contribute to the success of our sales operations while building valuable skills and experience in a thriving industry.

As an internal salesperson, you will play a crucial role in our Internal sales team delivering exceptional customer service. You will be responsible for customer contact and support with enquiries, advice, sampling, order processing, delivery coordination, invoicing, and any other internal sales duties. Your attention to detail, excellent organizational skills, and ability to thrive in a fast-paced environment will be essential for success in this role.

Your Responsibilities include:

• Primary internal point of contact for a defined customer base.


• Handling the day-to-day needs of those customers with enquiries, quotations, order management, invoicing, and queries.


• Build strong relationships with key stakeholders both internally and externally.


• Working with and supporting internal and external teams to achieve business objectives and service goals.


• Collaborate with various departments, including production, technical, IT, logistics, and finance, to coordinate efforts and ensure a seamless customer experience.


• Ensure that all sales-related documentation, contracts, pricing, and agreements are accurately prepared, reviewed, and processed in accordance with company policies and regulatory requirements.


• Possessing a strong understanding of the company's products, the competition in the industry and positioning.


• Looking for ways to continuously improve our process flow and methods of operating.


• Excellent record keeping within our operating systems.

The right candidate would possess the following skill set:

• Ability to work under pressure to time sensitive deadlines.


• Be able to work within in a team and on own initiative.


• Problem solving.


• Initiative and enterprise.


• Planning and organising.


• Negotiation skills.


• Task and Process driven.


• Industry or associated industry knowledge.


• An all-round knowledge of Technology.


• Proven track record within an inside sales environment with a minimum of 5 years' experience.


• Computer knowledge - high degree of literacy and aptitude required.


• Flexible working pattern


• A real \"can do\" attitude.