Internal Sales Representative

Fedrigoni SpA; Northampton; On-site; GBP 24,000 - 32,000; Full time

Job summary

Fedrigoni SpA, a leader in specialty papers and self-adhesive materials, is seeking an organized internal salesperson to join our sales operations. You will be the first point of contact for a defined customer base, providing expert support, sampling, order processing, invoicing and delivery coordination.

In this fast-paced team, you will collaborate with production, technical, IT, logistics and finance to ensure a seamless customer experience while upholding company policies and regulatory

Qualifications

• Excellent organisation and attention to detail.
• Ability to work under time-sensitive deadlines in a team or alone.
• Proactive problem solving and initiative.
• Solid knowledge of the industry and products.
• Strong negotiation and planning skills.

Responsibilities

• Be the primary internal contact for a defined customer base.
• Handle daily needs: enquiries, quotations, order management, invoicing.
• Build strong relationships with stakeholders internally and externally.
• Coordinate with production, logistics, IT, and finance for a seamless customer experience.
• Ensure sales docs, pricing, and contracts comply with policies and regulations.

Skills

Customer service

Enquiries handling

Order management

Negotiation

Planning

Teamwork

Problem solving

Industry knowledge

Technology familiarity

Tools

CRM software

Job description

We are actively looking for someone to join our internal sales team and contribute to the success of our sales operations while building valuable skills and experience in a thriving industry. As an internal salesperson, you will play a crucial role in our Internal sales team delivering exceptional customer service. You will be responsible for customer contact and support with enquiries, advice, sampling, order processing, delivery coordination, invoicing, and any other internal sales duties. Your attention to detail, excellent organizational skills, and ability to thrive in a fast-paced environment will be essential for success in this role.

Your Responsibilities include:

• Primary internal point of contact for a defined customer base.
• Handling the day-to-day needs of those customers with enquiries, quotations, order management, invoicing, and queries.
• Build strong relationships with key stakeholders both internally and externally.
• Working with and supporting internal and external teams to achieve business objectives and service goals.
• Collaborate with various departments, including production, technical, IT, logistics, and finance, to coordinate efforts and ensure a seamless customer experience.
• Ensure that all sales-related documentation, contracts, pricing, and agreements are accurately prepared, reviewed, and processed in accordance with company policies and regulatory requirements.
• Possessing a strong understanding of the company’s products, the competition in the industry and positioning.
• Looking for ways to continuously improve our process flow and methods of operating.
• Excellent record keeping within our operating systems.

The right candidate would possess the following skill set:

• Ability to work under pressure to time sensitive deadlines.
• Be able to work within in a team and on own initiative.
• Problem solving.
• Initiative and enterprise.
• Planning and organising.
• Negotiation skills.
• Task and Process driven.
• Industry or associated industry knowledge.
• An all-round knowledge of Technology.

From the very beginning, our Group has been deeply immersed in the vibrant world of specialty papers, drawn to their exceptional performance and stunning visual appeal. Today, Fedrigoni has become synonymous with unparalleled excellence in premium papers and self-adhesive materials, serving the diverse fields of packaging, labels, graphics, art & drawing, publishing, printing, RFID, brand protection. At our core, we embody the ethos of "Making Progress," where we wholeheartedly embrace the pursuit of daily improvement. By reimagining our practices and fostering collaboration throughout our ecosystem, we strive for genuine sustainability. This privilege is one we joyfully share with our esteemed customers: the opportunity to transform your visionary ideas into tangible reality. Together, we embark on an extraordinary journey where imagination knows no limits. Join us in shaping a world where innovation thrives and where you can "Discover Extraordinary every day!"