Senior Infrastructure Engineer

The Best Connection Group Ltd; Lickey End; Hybrid; GBP 45,000 - 55,000; Full time

Job summary

A leading UK recruitment firm is seeking an IT Infrastructure Engineer to support their technology operations in Bromsgrove. You will solve complex technical challenges while maintaining and improving core systems in a modern office environment. This role offers a competitive salary between £45,000 and £55,000, excellent holidays, and hybrid working flexibility. Candidates must have an IT Degree and intermediate support experience. Join a committed equal opportunities employer with a supportive culture.

Benefits

30 days holiday (rising to 33 with service)

Free on-site parking

Pension plan

Cycle-to-work scheme

Employee benefits platform

Qualifications

• Must possess an IT Degree or equivalent qualification.
• Experience in 2nd/3rd line support is essential.
• Intermediate certifications such as MS, Cisco, or similar are required.

Responsibilities

• Act as an escalation point for 2nd/3rd line service desk queries.
• Monitor and maintain core servers and IT systems.
• Investigate incidents and perform root cause analysis.

Skills

Strong diagnostic abilities

Problem-solving

Confident communication in English

Education

IT Degree or equivalent qualification

Intermediate certifications (MS, Cisco, VMWare)

Tools

Cisco

VMWare

Azure

Job description

Join Our Team as an IT Infrastructure Engineer – Bromsgrove (Hybrid Working)

The Best Connection Group Limited is expanding its IT team and we’re looking for a skilled IT Infrastructure Engineer to help keep our technology running smoothly. Based at our modern Head Office in Bromsgrove, you’ll work closely with the IT Manager and play a key role in maintaining, supporting, and improving our core systems.

If you’re passionate about solving complex technical challenges, supporting a busy service desk, and having real influence over infrastructure performance, this could be the perfect next step in your career.

What You’ll Be Doing

• Acting as an escalation point for 2nd/3rd line service desk queries
• Monitoring and maintaining our core servers and IT systems
• Investigating incidents and performing root cause analysis
• Supporting and enhancing our UK-wide infrastructure
• Hybrid working – up to 40% of the time, with occasional travel to our UK data centres and branch locations

What’s in It for You?

• Competitive salary: £45,000 – £55,000 (DOE)
• Excellent holidays: 30 days (rising to 33 after one year, including bank holidays)
• Additional benefits
• Free on-site parking
• Pension plan
• Cycle-to-work scheme
• Employee benefits platform
• Friendly, modern office environment

About You

Essential

• IT Degree or equivalent qualification
• Intermediate certifications (MS, Cisco, VMWare or similar)
• Strong diagnostic and problem-solving abilities
• Proven 2nd/3rd line support experience
• Confident communicator with strong English skills
• Flexible to work occasional weekends or out-of-hours

Desirable

• Advanced certifications (MS, Cisco, VMWare or similar)
• Solid 3rd line or senior support experience
• Strong networking background
• Experience with Azure environments
• Full UK driving licence

About The Best Connection

Established in 1991, The Best Connection is one of the UK’s leading suppliers of temporary labour to the industrial, HGV, warehouse, and distribution sectors. With a nationwide network of 80+ branches, we continue to grow and innovate while maintaining our commitment as an Equal Opportunities Employer.

Hours of Work

Monday – Friday | Up to 37.5 hours per week. Includes a 1-hour lunch break each day.

Office-based in Bromsgrove for the first 6 months, with hybrid working thereafter.

All offers of employment are subject to satisfactory references and DBS checks.